Job Description: Remotely address end user problems with workstations, servers and other related devices.
Duties: · Remotely troubleshoot, configure and address end user problems with workstations, servers and other related devices. · Take responsibility for thorough and complete documentation of issues and escalate as necessary. · Maintain a solid working relationship with field services team. · Proactively provide direct management with feedback on customer concerns and process improvement suggestions. · Proactively obtain additional manufacturer's certifications as dictated by the needs of the business. · Communicate with the status of open and in process tickets.
Skills/Qualifications: · Possess warranty certifications- desktop, laptop and printer devices used in the business environment (IBM, Lenovo, HP, Canon, Samsung) · Must have MCTS on, Vista/Windows 7 and at least 2-to-5 years of helpdesk experience with exceptional customer service skills. · Must have excellent oral and written skills and be able to work independently as well as be part of a team. · Is flexible to new and varied situations and procedures · Has the ability to analyze, evaluate, and anticipate problems, and to make decisions that result in the successful completion of tasks. · The candidate must be willing to participate in training and testing and to acquire needed certifications.
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.