The University of Pittsburgh is seeking a qualified Help Desk Analyst. This is a technical position is responsible for providing computer support over the telephone from a Help Desk area. Computer hardware and software experience, including multiple operating systems and networking background, is required. This position will be expected to follow clearly-defined procedures and will take direction from the Help Desk supervisor.
Two years of technical support experience and a BS degree are preferred. Excellent customer service, communication, interpersonal and problem-solving skills are critical to the success of this position. In addition, the successful candidate will show flexibility, the ability to work well under pressure, and have strong analytical skills. The Help Desk is a 24 hour, seven days per week service and this position will be required to work shifts. No vacations are permitted to be taken from August 15th through September 15th due to increased workload for preparation and the start of the new school year.
Applicants must provide three work-related references as well as include their complete employment and salary history on their application.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled
Bachelor's degree in IS, CS, or related field is preferred to meet the technical demands of this position. Extensive knowledge of PC operating system and network technology is required. Two years working experience is preferred. Additional relevant experience can be substituted for the education requirement.