This is a technical support position in the University Library System/Information Technology Department, responsible for technology support, staff technology training, and meeting facilitation in the University Libraries.
The incumbent will be responsible for assisting ULS Colleagues through technology support and training in the rapidly evolving library environment. As part of the Technology Support Services team, duties will include computer hardware and software support, user support via the ULS Help Desk, classroom technology and on-site technology support, and user consulting. The incumbent will facilitate staff meetings, presentations, and workshops using a variety of technologies, and will provide user training and documentation for technologies in use by the University Library System.
Demonstrated experience with Microsoft Windows, Office, Office 365, SharePoint and Active Directory, online meeting tools (such as Skype for Business and Panopto), presentation tools, Steelcase and Crestron technologies, digital signage, scanning tools, and Apple Mac OS experience are preferred but not required.
The incumbent may be on call for system support during evening/weekend hours. Strong technical competence; strong interpersonal and communication skills; ability and desire to learn; ambition to be an important contributing member of an outstanding technical team. Bachelor's degree in computer or information science and two years of comparable work experience required.
Minimum of two years related work experience in Windows and Apple hardware, software, networking and user support is required in addition to degree in Computer Science, Information Science or other related area.