An established company within the logistics industry, located west of Pittsburgh, is seeking several Administrative / Customer Support Analysts.
Will be responsible for processing domestic and international shipment information received from customers using the proprietary software.
Will be required to gather, enter and maintain logistics information received via email and fax into proprietary software, i.e. service contracts, rules/charges, algorithms, commodity descriptions, and rates.
Review shipment documentation to identify or interpret data to be entered into proprietary web-enabled software application.
Process and authorize updates per regulations.
Monitor work queue and organize work load to facilitate the timely submission of data to Customs.
Monitor work queue to ensure shipments’ acceptance by regulatory authorities.
Interact with customers via phone or email to resolve issues and/or questions that arise; assist customers with regulatory issues.
Monitor work queue and contact customs brokers based on the shipments’ estimated time of arrival.
Handle other administrative tasks within the department as needed.
AS or BS Degree in Business, Logistics, Mathematics or related field required
1-2 years of related administrative and customer support experience required
Computer literacy and strong skills in Microsoft Word, Excel and Outlook
Excellent math skills for calculations
Knowledge of world geography preferred
Good analytical, clerical, and organization skills
Good verbal and written communication skills
Must display attention to detail
Hours: Monday-Friday, 8:00am-5:30pm or 4:00pm-12:30am, plus possible weekends and holidays
Additional Salary Information: Hourly rate depends on experience
JH Technical Services, Inc. / JH Staffing Services was founded in 1996 and is headquartered in Pittsburgh, PA. JH has become one of the area’s fastest growing and most respected staffing firms, and is focused on assisting both clients and candidates throughout the tri-state area. We offer contract, contract to hire, and permanent placement options. The industries that we specialize in include t...he following: Engineering, Architecture, Information Technology, Construction, Energy, Manufacturing, and Professional/Office. The Right Recruiter. The Right Measurements. The Right Candidates.