All Lines Technology is seeking a Sr. Desktop Analyst who will provide top-level operational service and support for all pieces of the desktop and technology environment.
Essential Job Functions:
Engages as needed with third-party vendors in the areas of product testing, installation, configuration, delivery, maintenance, and monitoring of all components and services, in accordance with defined roadmaps, strategies, policies, and standards
Assists in the delivery of infrastructure development and build activities, including but not limited to release and deployment management for new services, e.g., operating system upgrades, new desktop builds, and compatibility testing
Maintains validity of service asset and configuration management data as pertains to desktop infrastructure
Monitors and reports on performance levels of desktop services
Provides assistance and technical support for the resolution of desktop problems, incidents, issues and emergencies.
Assists with 4th level support escalations to vendors and Original Equipment Manufacturer
Responds to assigned tasks in accordance with predefined Service-Level Agreements (SLA)
Proactively performs corrective procedures for loss-prevention or system recovery of desktop services and infrastructure
Provides clear documentation and subsequent coaching to Desktop and Help Desk team members
Provides monthly desktop services metrics to management.
Ensures compatibility of all new and proposed software with existing desktop images prior to implementation
Regularly collaborates with other Senior Desktop Analysts to ensure validity of currently utilized technologies, methodologies, and standards
5-10 years of experience supporting information systems, preferably in a desktop support setting
Proven expertise in providing superior and dynamic service in Operating System image building and maintenance
Extensive experience with application packaging, deployment methods, and best practices
Fluent in scripting languages such as PowerShell and VBScript
Demonstrated ability to effectively design, configure, implement, maintain, and troubleshoot all aspects of Group Policy Solid understanding of networking concepts and technologies including TCP/IP, routing, firewalls, DNS, DHCP, and PXE
Knowledge of AGPM, MBAM (BitLocker), USMT, MDOP, MDT2012, SSO, Device Encryption, iOS/Android/MDM, Virtualization, Cloud technologies/infrastructure, and Configuration Manager (SCCM)
Comfortable completing tasks with minimal instruction and supervision
Excellent demeanor and ability to communicate clearly and effectively with all employees
Keen attention to detail, as well as strong organizational, planning, problem-solving, and multi-tasking skills
Technical knowledge and experience in multiple areas of desktop services
Excellent problem-solving and analytical skills, able to determine the impact of desktop issues quickly
Ability to handle multiple projects and reset priorities as needed
All Lines Technology is a leading provider of enterprise technology solutions and services, with proven expertise enabling organizations to overcome obstacles and achieve excellent business results.
All Lines Technology is a woman owned solutions provider that delivers cost effective, industry standard IT solutions to our customers. We strive to be a Professional Business Partner and Trusted Ad...visor with each of our clients. In doing so, we help companies streamline and improve the way they buy, implement, and manage their technology infrastructures that support their mission critical business applications. These scalable solutions deliver benefits to companies from start up to Fortune 500.
All Lines Technology specializes in industry standard solutions for Enterprise Infrastructure, Microsoft Collaboration and Productivity Solutions, MSP/Cloud Solutions, IT Staffing, IT Consulting, and 24/7/365 Help Desk. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients. We use our expertise to deliver streamlined solutions customized to the unique needs of your business, and strive to be your true trusted advisor. By leveraging cutting edge technology deployment and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service.
Our corporate headquarters is located in Warrendale, PA which includes a state of the art datacenter showcasing some of the latest technology hardware and software solutions for our customers as well as a Tier 3 datacenter for our cloud based services. We utilize these for live demos, proof of concepts, and application testing. In addition, we also have a 20,000 square foot warehouse, staging & integration center that we use for client management/imaging and warehousing. We have a secondary location in Cranberry Township, PA where our 24/7/365 Help Desk and network operations center resides.