Carlow University invites applications for the position of Multimedia Production Specialist. The Multimedia Production Specialist has front-facing responsibility to promote, provide and oversee audio-visual, media and multi-media services for all facets of operations, including classes, conferences, public events, and campus events. Promote the innovative use of multimedia and IT capabilities among faculty, staff, and students.
In conjunction with other team members, this position is critical to the strategic success in providing optimal operations and security of the campus technology environment. The incumbent provides computer and media support for students, faculty, staff, Sisters of Mercy, and guests of the various sites of Carlow.
Manage and maintain multimedia classrooms and presentation rooms, including video and audio production and editing equipment.
Maintain and manage video-conferencing operations and equipment.
Ensure that all video-conferencing, control room, and classroom equipment is in working order (includes preventative maintenance, and scheduling repairs with outside vendors).
Provide video editing, audio editing, and graphic production services.
Keep up-to-date inventory of all multimedia equipment.
Provide budgetary proposals for upgrading or replacement of multimedia equipment and infrastructure.
Support audio and visual media requests through set-up and recording of events and course activities.
Support media technology in classrooms, learning spaces, resident halls and other campus spaces.
Provide technical support for campus customers via telephone, web, e-mail and in-person contact methods.
Participate in research, analysis, proposals and implementations of solutions to improve business processes and functions
This position is a full-time responsibility at the Oakland campus. Coverage will be generally Monday through Friday with two days each month on-site for Saturday courses and two days each month supporting satellite center(s). Other night/weekend work will be required during critical periods such as installations and peak periods.
Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.
Demonstrate and reflect an understanding of and commitment to the mission and core values of Carlow University and the Sisters of Mercy.
Audio-visual control systems (Extron, Crestron, other),
Lecture capture systems (e.g. Mediasite, Camtasia),
audience response systems (e.g. iClickers, Turningpoint).
Video-conferencing and web conferencing (Polycom, Lifesize, WebEx, AdobeConnect)
Video and audio editing
Strong technical experience in audio-visual delivery, from installation to support
Proven timely response and successful completion of requests, to the satisfaction of the customer
Experience trouble-shooting and showing creative solutions to technology challenges
An Associate’s Degree in a technology-related field such as Computer Science or Information Science, or comparative work experience required.
Efficiency and creativity with a problem-solving attitude to fully completing tasks while ensuring customer satisfaction
Solid understanding of the relationship of acoustics and visual placement for effective communication.
Experience programming or scripting in classroom support systems (eg Ektron, Crestron) preferred.
Excellent written and verbal communication skills along with strong organizational and interpersonal skills.
Ability to relate and communicate in a positive way to the many constituencies of the University.
Carlow University employees commit themselves to the highest standards of ethical conduct. They commit to act with integrity, treat others with respect and dignity, carefully steward the University's resources, avoid conflicts of interest or] commitment, maintain confidentiality, and to comply with legal and professional obligations.
Send cover letter and resume to HR4@carlow.edu
Carlow University is an Equal Opportunity/Affirmative Action Employer. We strive for a campus that reflects our urban setting and is inclusive of underrepresented groups to enhance our University community.