We are seeking a Chief Technology Officer (CTO) to lead government technology strategy and manage an annual technology budget of approximately $20 million. The CTO will lead initiatives to create products that enable a diverse group of end users, from child welfare caseworkers to homeless shelter staff to the County Manager, to more effectively meet their goals. The CTO is an integral part of the Department of Human Services’ (DHS) leadership team with great freedom to innovate to achieve our mission.
The CTO will be assisted by staff who manage IT projects, as well as up to 30 Analysts managed by the direct reports who use the data to build analytic products and tools that support staff and community-based providers to better serve Allegheny County's most vulnerable people. Current DHS initiatives include using predictive analytics to improve child welfare call screening decisions, a new Fiscal Enterprise system to improve collection of claims and expenditures, and imagining how we can integrate data from our providers’ existing systems; CTO will be granted full entrepreneurial authority to evolve these initiatives as incumbent sees fit. Additional responsibilities will include:
Coordinating a multi-disciplinary team of DHS program and support staff to create and implement the overall technology strategic plan for DHS with a focus on innovative, well designed applications and information systems that support end users.
Creating an accessible, culturally competent, integrated and comprehensive human services system that ensures individually tailored, seamless and holistic services to Allegheny County residents, in particular, the county’s vulnerable populations.
Recommending technology and system architecture that meet best-in-class standards to provide enhanced outcomes across Allegheny County systems.
Establishing an IT governance process for decision making on IT priority recommendations.
Collaborating with DHS stakeholders from multiple – sometimes disparate – perspectives to ensure that new products address customer/provider needs and drive operational efficiencies.
Fostering a department culture in which staff are empowered, motivated and engaged; that provides excellent service and reliable, high-quality solutions; and that works transparently and collaboratively, taking accountability for individual and team actions and continuously striving to improve.
Developing and leading feedback processes to gather input from end users on technology products and implementation.
Developing product creation strategy that considers feasibility, readiness, flexibility and impact.
Maintaining pulse on industry trends to maintain DHS’ place at the forefront of technology, while also closing any existing gaps, specifically in terms of how other organizations employ cutting-edge technologies to improve client/provider experience including reporting and visualization tools.
Providing technical expertise for cross system operational initiatives across DHS and related partners.
Managing external consultants to ensure IT projects are completed in a timely fashion and potential risks are identified and mitigated.
Providing oversight on technology procurement and contracts.
Bachelor’s degree in a related field from an accredited college/university, plus 5 years of IT experience.
We are looking for an individual with entrepreneurial leadership skills supported by a proven track record of success in leadership roles; a passion for proactively seeking out and strengthening areas of organizational weakness, including but not limited to a history of risk tolerance to better serve customers.
Knowledge and experience with programming is preferred, but not required; Rather than spending time writing code, the CTO will invest energy into charting and leading DHS’ efforts to better serve its clients, displaying a fierce commitment to the mission of improving the lives of the County’s most vulnerable residents.
The successful candidate will also have significant experience evaluating client experience metrics, overseeing user research and testing and developing products with great UX/UI and strong knowledge of current and emerging technologies.
To be successful in this role, the CTO should possess experience with developing and executing a large scale Strategic Plan, focusing on long term success and sustainability, as well as a demonstrated ability to communicate effectively with internal and external stakeholders, finding unlikely solutions in unexpected places when necessary. Furthermore, it is critical that the CTO has the ability to prioritize and project manage multiple stakeholder requests to better serve DHS clients, while effectively managing expectations and maintaining great working relationships with various stakeholders.
A thorough understanding and passion for human services work, along with experience working in a government or nonprofit sector managing a talented team of business experts and IT product owners is highly desired. This position has supervisory responsibilities over staff who manage IT projects.
Interested applicants should email cover letter and resume to: