JOB FUNCTION / PURPOSE: This position is responsible for managing PC based applications for Distributed Services. This requires a motivated individual with good communication skills, analytical and problem resolution capabilities. The job will entail application design, programming, system administration and end-user support. This position is the main contact with the outside software vendor and will report all issues to management and banks’ business clients.
PRINCIPAL ACTIVITIES / OBJECTIVES: * Support the Dollar Bank Internet applications. - Coordinate application changes with the development teams and software vendors - End user support - Create and maintain reports - System performance monitoring
* Research new modules, technologies and incorporate new tools into existing/new applications at the direction of the manager; responsible for teaching, sharing, cross training technology and skills with the department analysts. * Manage and support software vendor applications for Distributed Systems, which include project management for software updates and releases. * Implement application changes: work with software vendor and LAN administration to install system changes. * Manage, develop and test applications: create and enhance current applications for business units. * Participate in system design: define the architecture, components, modules, interfaces, and data for a system to satisfy specified requirements. * Follow information technology policies and guidelines; directs and prepares systems and user documentation; prepare application process diagrams and business flows. * Create system test plans: work with business unit and application to document application testing. * Prepare documentation for users and information technology support units, and implement documentation and user ma nuals: create and review business process, software modification, project management and training documentation. * Create and execute system design specifications with the business units and work with software vendor to create/enhance application. * Perform application performance statistics and monitor daily processing files. * Create and manage reports for distributed applications. * Solves problems that tend to arise in the normal course of business, including off-hour support. * Communicate with co-workers and supervisor
QUALIFICATIONS: * Must possess a degree with an IT concentration. Will consider commensurate experience. * Minimum three years IT experience required. * Experience with end user support and an understanding of the business needs from the application is required for this position. * Project management experience is required as candidate will manag e and coordinate bank application projects, including updates to the application and will work with business client, LAN Admin, Information Security, Teleprocessing, PC Development and Systems and Programming. * Leadership capabilities and PCs and Database Management experience required. * Report writing experience with Crystal Reporting and/or Microsoft's SSRS preferred. * Experience with Graphic packages and Microsoft Windows products preferred. * Ability to work independently and with internal clients to develop reports and applications. * Must possess good analytical skills. * Excellent oral and written communication skills are a must.
Benefits: Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.