Our client, a growing supplier of innovative software solutions, has an immediate need for a Customer Support Lead. This individual will responsible for assisting customers in response to inquiries, concerns and requests about their usage of our world-class software product, as well as working with new trial customers to demonstrate the product via screen sharing software. The successful candidate will play a critical role in achieving the Company’s goals for customer satisfaction and retention.
The Company offers flexible start/end times, a fun, relaxed work environment, free parking, and excellent growth potential. Located just South of Pittsburgh, PA, this is a contract-to-hire opportunity
Work directly with customers either by telephone or electronically to respond promptly to inquiries, requests, or concerns.
Direct any unresolved issues or requests to the designated resource, when needed.
Accurately document all customer interactions and transactions, as well as actions taken.
Prepare and distribute customer activity reports and maintain customer databases.
Follow up on customer interactions to ensure resolution/satisfaction.
Provide feedback on the efficiency of the customer service process
Collaborate with product development and sales teams on product or service improvement opportunities.
BA/BS degree preferred, or equivalent experience
Knowledge of customer service principles and practices
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of corporate productivity and web presentation tools
The most pressing issue for businesses today is the quest for growth, and more than innovation, operations or even customer relationships, CEOs are looking for talent and leadership to secure and sustain it. People are truly an organization’s greatest asset.
With an active nationwide database of more than 500,000 seasoned professionals, A.C.Coy employs the latest tools to manage effective recruit...ing. The technology helps to quickly identify and contact the right candidates with the skills and experience clients need.
The tools that A.C.Coy uses provide a unique perspective regarding culture, performance, leadership, and team "fit". And our integration methodology ensures that new leaders are integrated quickly and successfully without breaking stride.