Overview: All Lines Technology is seeking a Desk-side Support Technician who will support hardware, software, and networking services provided by the IT department. You will mentor others to develop their technical and customer service skills; answers phone calls, retrieves emails, addresses walk-in requests, creates tickets in the Help Desk information system, and independently resolves user needs; serves as the first point of contact for students, faculty, and administration; supports faculty with academic classroom, technology training, and new technology needs; contacts the next level of support personnel for issues he/she cannot individually resolve; monitors progress of service requests and ensures successful resolution; documents steps of the resolution and effectively communicates to the user; reports problems related to hardware, software, database, network, Internet, or system security appropriately; works on special projects as requested; and performs related work as required.
Minimum of two years of education in a Bachelor's degree program.
Experience in leading group/team projects.
Customer service experience in a Help Desk or related function.
Expertise in Microsoft software products (Office) and most other technologies, such as PDAs, Macs, GroupWise email, or networking; ability to learn new technologies quickly.
Good telephone and problem resolution skills.
Ability to focus on and follow problems through resolution; ability to convey technical concepts in a non-technical manner.
Ability to work in an environment that requires following procedures and documenting actions without direct supervision.
Contacts the next level of support personnel for issues he/she cannot individually resolve
Monitors progress of service requests and ensures successful resolution
Documents steps of the resolution problems and effectively communicates to the user
Reports problems related to hardware, software, database, network, internet, or system security appropriately
Works on special projects as requested; and performs related work as required.
Customer service experience in a help desk related function
Expertise in Microsoft software products (office) and most other technologies, such as PDAs, Macs, GroupWise email, or networking; ability to learn new technologies quickly.
All Lines Technology is a leading provider of enterprise technology solutions and services, with proven expertise enabling organizations to overcome obstacles and achieve excellent business results.
All Lines Technology is a woman owned solutions provider that delivers cost effective, industry standard IT solutions to our customers. We strive to be a Professional Business Partner and Trusted Ad...visor with each of our clients. In doing so, we help companies streamline and improve the way they buy, implement, and manage their technology infrastructures that support their mission critical business applications. These scalable solutions deliver benefits to companies from start up to Fortune 500.
All Lines Technology specializes in industry standard solutions for Enterprise Infrastructure, Microsoft Collaboration and Productivity Solutions, MSP/Cloud Solutions, IT Staffing, IT Consulting, and 24/7/365 Help Desk. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients. We use our expertise to deliver streamlined solutions customized to the unique needs of your business, and strive to be your true trusted advisor. By leveraging cutting edge technology deployment and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service.
Our corporate headquarters is located in Warrendale, PA which includes a state of the art datacenter showcasing some of the latest technology hardware and software solutions for our customers as well as a Tier 3 datacenter for our cloud based services. We utilize these for live demos, proof of concepts, and application testing. In addition, we also have a 20,000 square foot warehouse, staging & integration center that we use for client management/imaging and warehousing. We have a secondary location in Cranberry Township, PA where our 24/7/365 Help Desk and network operations center resides.