Skyword is seeking an experienced Technical Writer to join our Technology team in our downtown Pittsburgh office. Our ideal candidate is a highly skilled technical writer with an Agile background, and a successful track record of documenting multi-user web sites. The person in this position will create documentation of the product, maintain our user help and context-sensitive help, and create and edit interface text.
By joining Skyword, you will have the opportunity to be an integral part of a fast growing organization with significant opportunity for advancement.
Create release notes and product documentation
Manage a knowledge base and develop new content for each sprint
Work with the Development team to document all new technical specifications and integration guides
Assist the Product and Development teams by reviewing and editing all text in our web interfaces
Manage the translation process for all text in the interface and supporting documentation
Participate on our Go to Market team to ensure smooth product releases
Work with the training team to create written and video guides
Exceptional writing and editing skills appropriate for technical and non-technical end users
Outstanding oral communication skills
Problem solving skills and an eye for detail
Ability to excel in a team-oriented environment
Ability to create and follow documentation guidelines and standards
Ability to quickly become a subject matter expert for our interface and systems
Ability to handle complex initiatives with limited supervision
Knowledge of web standards and best practices
Strong knowledge of HTML, CSS, and XML
Knowledge of user experience design or interaction design preferred
A Bachelor degree in English, Technical Writing, Computer Science, or Instructional Design
At least two years experience writing web documentation or user help
Experience researching and gathering product information from subject matter experts and converting it into useful documentation
Knowledge of Agile Scrum methodologies
Experience in WordPress, Drupal, and any other web-based content management platform preferred
Demonstrated ability to learn, use, and effectively explain a software system
Experience with localization (language translation) preferred
Additional Salary Information: Competitive salary; generous medical, dental, life, and disability insurance plans; 401(k) plans; three weeks paid vacation; 11 paid holidays and an open, friendly work environment
Skyword moves brands – and their content – forward. By embracing a sustainable, scalable approach to original storytelling, Skyword liberates brands from ineffective marketing practices and inspires them to create deeper connections with their customers. With a powerful combination of enterprise-class technology, authentic voices, and professional services, Skyword propels clients’ content marketi...ng programs to new levels of excellence. Skyword is a privately held company headquartered in Boston, MA, with offices in Palo Alto, CA, Pittsburgh, PA, New York City and Miami.
Skyword is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.