The Managed Services representative assists customers by providing prompt, professional, and industry-leading managed services. The ability to effectively work in a fast-paced environment while simultaneously handling multiple job functions is a must. The Managed Services representative must be highly motivated and willing to tackle technical issues in order to ensure customer satisfaction.
Responsible for administering Wombat’s Cyber Security Education and Assessments for our customers. Managed Services representatives work with customers to plan their annual Security Training and Assessment program. They assist in developing strategy, implementing the program, communicating the program to critical stakeholders within the customer organization, rolling out the assessment campaigns and training assignments and sending status reports.
Must have the ability to handle low to mid-level technical issues as they pertain to Wombat Security software. Managed Services representatives are expected to accurately diagnose and resolve these issues independently.
Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in Salesforce. Must also provide detailed updates for customer interactions and planning sessions.
Ability to train on the job through collaboration with others in the Customer Support team.
BS in Computer Sciences or Information Technology
Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
Demonstrated ability to develop technical skills
Strong interpersonal and customer management skills
Excellent time management skills.
Experience with HTML
Excellent Excel skills
SAML SSO implementations a plus
The company offers a competitive base salary and a full benefits package including Medical, Dental and Vision, paid vacation and holidays, 401(k) plan with employer match, life insurance, disability insurance and subsidized parking. Our office is located in the Strip District of Pittsburgh.
Visa sponsorship not being offered for this position.
Wombat Security Technologies is an Equal Opportunity Employer (EOE).
Wombat uses E-Verify to confirm employment eligibility for all newly hired employees within the United States.
About Wombat Security Technologies
Wombat Security Technologies provides information security awareness and training software to help organizations teach their employees secure behavior. Our SaaS-based cyber security education solution includes a platform of integrated broad assessments, as well as a library of simulated attacks and brief interactive training modules. Wombat's solutions help organizations reduce successful phishing attacks and malware infections up to 90%. Wombat is helping Fortune 1000 and Global 2000 customers in industry segments such as finance, technology, banking, higher education, retail, and consumer packaged goods to strengthen their cyber security defenses, and was recently named one of Pittsburgh’s Top Workplaces by the Pittsburgh Post Gazette and Workplace Dynamics.