ORGANIZATION Transportation provider needs a Dispatcher for the Kittanning office. This is a customer service opportunity offering a full-time work schedule and a friendly, casual work environment.
POSITION Responsibilities include: • Answering phones; talking to drivers and clients • Taking requests for transportation • Entering the request and changes into the software system • Editing driver schedules and notifying them of changes • Logging cancellations and changes to schedules • Helping drivers navigate to locations using the computer for directions • Calling around for coverage for driver call offs • Reporting accidents or incidents to the supervisor. Calling mechanics or tow trucks when needed
Weekly work schedule of Monday - Friday 8:00 am – 4:00 pm and 9:00 am – 5:00 pm. Pays $11.00 an hour to start, with growth based on performance. Benefits package.
REQUIREMENTS • Customer service experience • Friendly, pleasant demeanor and good phone skills • Ability to work in a fast-paced, changing environment • Excellent data entry skills • Basic Microsoft Word and Excel • Must be able to pass a pre-employment criminal background check and drug screen