The University of Pittsburgh's Computing Services and Systems Development (CSSD) department is seeking an Executive IT Support Consultant. This consultant position is responsible for executive IT support for the University's senior-level leadership and other high-level staff. The position requires the consultant to provide day-to-day white glove technical support to senior officials, key executives and their support staff.
A very high level of technical proficiency, strong troubleshooting skills and an individual with executive presence, integrity and strong communication skills is required for this role. Job duties include supporting a variety of Windows and Apple hardware products, multi-site meetings or conferences using telephony or AV equipment, mobile devices (iPhones, iPads, Android), core productivity applications, digital and mixed media and creative problem solving for unusual circumstances or requests. The consultant must quickly and effectively diagnose and resolve issues. The position requires supporting conferencing, event, and presentation preparation and support at executive functions (board, council, committee meetings, symposiums, conferences, etc.). The incumbent also supports the executive's office technology: workstations, applications, servers, printers, connectivity (wired and wireless for guests/visitors, email configurations, etc.) and keep accurate and up-to-date support documentation. The role will require local and non-local travel and availability after hours.
The incumbent will perform IT maintenance tasks and resolve moderate to complex problems immediately and escalate more advanced IT issues to a higher level of support if necessary. They will recommend hardware and software solutions, including new product acquisitions and upgrades and installing and configuring technology solutions. In addition, the incumbent is responsible for conducting customized training programs (both group and one-on-one) designed to educate users about basic and specialized applications and technology services.
The utmost professionalism, discretion, confidentiality, speed, and efficiency are key components required to meet standards for top notch customer service.Applicants must provide three work-related references (supervisory, whenever possible) as well as include their complete employment and salary history on their application.
Applicants should include salary requirements in cover letter.
The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EEO/AA/M/F/Vets/Disabled
Degree in Information Science, Computer Science, or related field (or equivalent experience) is required to meet the technical demands of this position. Minimum 3+ years IT desktop support or systems administration experience.Technical understanding of Microsoft and Apple operating systems. Proven end user support of common applications such as Microsoft Office suite, SharePoint, Exchange/E-Mail, virtualization, and common web applications. Strong knowledge of audio visual and teleconferencing technologies supporting single and multi-site meetings. Experience managing smartphones and other mobile devices.