Monitor, analyze day-to-day operational issues and anomalies affecting end-customer network performance and provide Network design solutions for new customer installations and projects.
Provide Tier-2 customer technical support calls, including rotation covering 7x24 customer outages and NOC reported alarms.
Administer ISP related functions such as routing using Juniper routers, DNS, web servers, email servers, etc.
Assist in design of customer IP/network solutions; specify, install, upgrade and configure switches, routers and firewalls.
Provide project management for basic networking projects, including equipment specification and schedule management.
Perform onsite datacenter and/or Master Switching Center work, such as Power
Distribution Unit installation, etc.
Collaborate with Sales Engineering to improve project workflow processes and meet with customers to discuss issues related to network design and implementation.
Roles at this level require industry specific experience. Relevant experience. Certifications are often required.
Understanding of optical fiber characteristics.
Familiar with concepts such as Ethernet, Routing, TCP/IP, OSI layer and network troubleshooting. Additionally, familiarity with concepts/protocols such as MPLS, BGP, iBGP, OSPF, Pseudo-wire, etc. is desirable. Experience in network administration, design and implementation is also desirable, but not required.
Primary Focus is on daily deliverables, outputs and reporting. Typically accountable for managing ones own time and work flow. Responsibilities are generally tactical in nature and work is typically complex in nature requiring the incumbent to draw on previous knowledge to perform role. Has a well established capabilities, acts as a resource to less experienced staff on routine issues.
OpenArc is a highly personable and professional IT consulting and staff augmentation organization dedicated to helping clients understand their technology strategy around infrastructure, software and technical talent placement and recruiting services
OpenArc's talent placement and consulting division occupies a singular space in the IT industry, combining deep technology expertise with an unmat...ched attention to companies and candidates in order to secure the best fit of both position and culture. As with all OpenArc services and solutions, we take pride in relationships both building and built.