Key Details: Required Tools/Knowledge: Knowledge of Microsoft Exchange 2013 and Skype for Business 2013 in a cloud-based setting Proficient with Exchange Powershell scripting Proficient with Exchange Administration Center Proficient with Skype Control Panel Experience troubleshooting OWA issues, Outlook issues and Skype issues Experience troubleshooting Exchange mailbox and user account issues Experience resolving mail delivery issues Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support) Customer service oriented with the ability to communicate effectively with end-users as well as teammates Ability to identify user training needs Strong analytical/problem solving skills Basic understanding of Active Directory Required to participate in team on-call rotation
Additional Skills: Basic understanding of Lotus Notes/Domino and Sametime Prior experience with a Domino to Exchange migration a plus Experience troubleshooting coexistence issues Prior experience with Service Now a plus General Knowledge of Corporate Applications: Microsoft Office 2013, Policy-Controlled Internet Browsers (IE11, Chrome, Firefox), SharePoint
The Pittsburgh Business Times recently named CompuGroup Technologies as the overall fastest growing privately held Professional Services company and #7 overall on the Pittsburgh top 100 listing of our area’s fastest-growing, privately held companies for 2013.
CompuGroup Technologies Mission:
To help our customers create practical business benefits from IT Solutions and Provide high quality and... cost effective Consulting services (ERP, Infrastructure, Web Applications, Mainframe Systems) in all Industries domain.
CompuGroup Technologies Offerings
CompuGroup Technologies delivers senior information technology consultants to clients who need them for critical projects.
Our clients say we consistently deliver the highest quality consultants and the fastest turnaround times in the industry.
Areas of Expertise
• Project Management and Business Analysis
• ERP: SAP, Oracle, PeopleSoft
• Business Intelligence: SAP, Oracle, PeopleSoft, Business Objects,Cognos, Informatica
• Customer Relationship Management: SAP, Oracle, PeopleSoft
• Supply Chain Management: SAP, Oracle, PeopleSoft
• Database Administration: Oracle, Microsoft SQL Server, IBM DB2
• Application Development: Java/J2EE, .NET, C#, C++, Visual Basic, PL/SQL
• Mainframe Systems: COBOL, IMS, JCL, CICS