All Lines/LANtek is seeking a Level I Help Desk Technician. You will work under supervision, generally as the first or second level of service the end user will interface with. Responsible for everyday repairs, configurations of equipment, and the loading of applications. Assists in maintaining the inventory of equipment. Interfaces closely with the end user/client either face-to-face, telephonically, or via email. Performs equipment swaps at client sites to ensure client equipment is functioning properly, performs various post-repair activities, and performs other duties as assigned.
Customer Service – Interfaces with end user/clients regarding all equipment problems.
Ensures client is satisfied with all levels of services provided.
Repairs, troubleshoots, and configures routine and/or simple PC or network-related problems.
Makes recommendations for desktop environment in order to keep up with changing technology.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Performs various post-repair activities.
Performs other duties as assigned.
Detailed documentation of procedures, tasks and work logs
Excellent customer relations and interpersonal skills
Experienced IT Support professional Working All Shifts
Excellent communication skills – oral and written Ability to work in a fast paced environment Industry certifications a plus
Must demonstrate a proven ability to communicate effectively in written and verbal form with all levels of staff and management.
Must have ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc…) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions.
Able to lift and carry terminals, printer, and other equipment required by the position.
Knowledge of peripheral equipment installation techniques and principles. Knowledge of basic mechanical repair principles.
Skilled at utilizing basic hand tools; questioning client to determine source of equipment malfunctions; and completing paperwork required by the position. Must follow safety guidelines for installation and repair.
Must be able to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence.
Able to speak effectively before groups of customers or employees of organization.
Must be able to think logically and analytically and make decisions based on good judgment. Education/Experience: •High school diploma plus two to four years of experience, or some college in computer science major.
Experience working with PCs, in a formal business environment.
Working knowledge of networks, PC related hardware/software (Windows XP/7) and PC maintenance desirable. Certification is desirable.
A+, N+ and One Advance Technology Certification preferred
Experience with one or more of the following technologies:
All Lines/LANtek specializes in industry standard solutions for virtualization, storage, servers, networking, backup and disaster recovery, IT staffing, Microsoft Office 365, SharePoint, 24 x 7 helpdesk, and cloud/managed services. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients.
All Lines/LANtek is focused on... recruiting and retaining top talent at every level. We seek out industry leaders who will deliver value and support to our growing customer base. We are constantly searching for energetic, ethical, intelligent, and motivated individuals to join our team. All Lines/LANtek is an equal opportunity employer, and we pride ourselves on creating an environment that is safe, healthy, and productive with many opportunities for training and professional growth.