• Position is in Downtown Pittsburgh • Must have reliable transportation
Responsibilities: • Perform customer service support by responding to inquires received via phone • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services • Customer Service Representatives will follow company's guidelines and procedures
• All experienced techs with pharmacy cert will be considered
Qualifications: • At least 1-3 years of experience in call center • At least 2 years of experience in a healthcare or pharmacy setting. Pharmacy Technician License or Certification preferred unless required by state as granted by the state Board of Pharmacy or nationally recognized certification agency. • Experience in calculating benefit usage balances, co-pays, days of supply, and other health insurance mathematical calculations. • Must be able to work a set schedule during the 8:00 AM-8:00 PM Monday- Friday • Proficient with MS Office Suite and good general computer skills Must pass a background check and drug screen and prescreen interview and 3 computer tests Grammar and spelling, data entry,
Preferred Qualifications • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font). • Ability to type (30-35 wpm) fluently) • Analytical and multi-tasking skills • Strong attention to detail • Attendance is priority
Education Requirements: • All applicants with Associates degree or better with customer service experience will be considered. . .
Your resume is just an introduction, not the whole story. At Gentech our recruiters take the time to learn about you, your skills, and your career goals. Whether you're looking for consulting, consult-to-hire, or direct placement, we'll provide you with career options, prepare you for interviews, and maintain our relationship with you after you accept a position to be sure you're satisfied.
Gent...ech is an IT Consulting and Placement firm in Pittsburgh, PA. We work hard to be your partner and we take on your career/hiring needs as our own. We strive to earn and maintain the trust of the people with whom we work. Gentech's benefits are second to none.
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