Administration & Customer Service, Information Technology, Sales & Business Development
4 Year Degree
We have a 6 months+ contract role for a Sales Support Specialist with our client who's business is growing and expanding in the Pittsburgh area.
The Sales Support Specialist will provide support to sales representatives and respond to customer and prospect queries.
The ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Overview of Job Role
Provide troubleshooting assistance for customer orders, account statuses and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep record of sales trends
Liaise with account managers to develop specific sales strategies
Stay up-to-date with new product and feature launches and ensure sales team is on board
Review pending orders and specific customers requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Bachelor's Degree in Marketing or Associates degree in relevant field a plus, but not required
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with business process management database systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.