Mobile Aspects provides hospitals with a suite of clinical resource management solutions based upon Radio Frequency Identification (RFID) technologies. Mobile Aspects products offer real-time automation to effectively store, track, and manage high cost inventory items commonly used in an OR, Catheterization, Vascular or GI laboratory. Mobile Aspects system interfaces seamlessly integrate to a client’s IT infrastructure, providing automation for the management of patient information, materials management, billing records and clinical documentation.
We offer a competitive salary, outstanding benefits package and the professional advantages of a young, energetic company that supports your development and recognizes your achievements.
Mobile Aspects is expanding our Field Service team and has an immediate opening for a Technical Services Engineer to provide support for our expanding line of inventory management systems installed at our hospital based customers. This individual will:
Ensure high level of customer satisfaction by Maintaining SLA's (Service Level Agreements) as agreed with customers.
Manage new project implementations, from receipt of purchase order to completion of installation.
Participate in ISO 9000 initiatives.
Consult customers in workflow changes and policy/process modification.
Perform onsite troubleshooting at the request of Mobile Aspects Technical Support Center.
Perform infrastructure assessments to include web services connectivity and desktop requirements.
Perform customer training following the Mobile Aspects training curriculum.
Perform both software and hardware repair and replacement at customer site at the request of Mobile Aspects Technical Support Center.
Perform scheduled maintenance at customer site based on the Mobile Aspects “Maintenance Program”.
Manage and drive customer onsite meetings.
Produce weekly customer status report to the Director of Customer Success.
Travel up to 20% of the time.
Bachelors or Associates degree in computer science, electrical engineering or other technical discipline with at least 5-7 years of industry experience.
Strong communication skills, written and oral, and comfort working in a high-pace, high-stress environment (e.g. hospital operating rooms).
Extensive project management experience (e.g. MS Project, Gantt charts, etc.).
Working knowledge of computer hardware, advanced electronic components, computer maintenance and basic network administration.
Experience with customer-facing technical support and customer relationship management.
Ability to think creatively and solve problems.
Highly motivated/energetic individual able to work independently, or as a member of a cross-functional team is a MUST.
Has in depth product knowledge of all hardware and software being used within the Mobile Aspects system.
Must be within 60 minutes driving distance from downtown Boston.
Experience working in a hospital or in the healthcare industry is highly desired.
Experience working at an ISO 9001:2008 or ISO 9001:2000 accredited organization is recommended.
Additional Salary Information: $50,000-$60,000, commensurate with experience
Mobile Aspects provides hospitals with Radio Frequency Identification (RFID) solutions to streamline the processes and allow their workers to spend more time on patient care. The company sells an integrated suite of supply, asset and patient tracking systems that increase their revenues and help them comply with health and safety standards. In the fast-paced environment of a hospital, Mobile Aspec...ts RFID systems eliminate manual compliance, such as manual data entry and bar code scanning, while providing accurate and real time information. Many of the top hospitals in the world rely on Mobile Aspects to improve their operations and increase profitability.