Understand technical complexities of our video capture and content management software and communicate them effectively to end users • Use technical expertise to lead complex implementations for new customers • Guide new and current customers through their initial and continued adoption. This is accomplished by managing customer goals, projects, health score and risk monitoring. We take a proactive approach to supporting our customers, so you will be expected to analyze our customer data to determine the best outreach method. Your focus will be on delighting our customers and ensuring they see immediate value! • Monitor the health of our customers through close data tracking to determine when they are at risk. Then, work with them to improve their experience. • Troubleshoot technical issues and drive issue escalation with and support development teams • Leverage knowledge of your customers' environments to assist support and development teams in better serving customers • Share customer feature requests directly to our product team to shape the future of our software • Recognize successful customers for reference or growth opportunities
Strong communication and organizational skills Strong audio and video hardware/software knowledge Account Management experience in either a sales or support role Strong knowledge of our software is preferred SaaS Experience
Synergy Staffing Inc. delivers exceptionally qualified talent to businesses throughout Western Pennsylvania. Our understanding of our clients’ needs and the thoroughness of our matching process are unparalleled in the local market. Stop spending time searching for qualified talent by making Synergy your go-to resource to meet all your personnel needs.