Information Technology, Project Management & Quality Assurance
Overview: Management Science Associates, Inc. (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an Information Technology Project Coordinator to join the MSA’s Life Sciences division which offers a unique product catering to the specific needs of the Solid Organ Transplant community.
Responsibilities: * Assist in working with client hospital IT, Clinical and Administrative staffs to communicate product functionality options, collect configuration preferences, configure product components, test and troubleshoot issues * Assist in giving product enrolment presentations, along with setting project goals and milestones for customer and internal staffs * With supervision, design, develop and update on-line help, course materials, manuals and supplemental handouts for onsite client training * Provide training to clients at client location * Provide Helpdesk support with ability to diagnosis severity of issues and take a leadership role in problem resolution * Develop an in-depth understanding of MSA Life Sciences products * Analyze system and business process requirements and design, develop and execute test cases to ensure test coverage * Maintain technical and business competency as required to interact with client IT and Clinical staffs * Generate Functional Specifications for product enhancements * Provide technical sales support as required
Required Skills: * Requires a four-year degree in Computer Science/Information Technology or equivalent experience with Health Information Systems * Minimum of one year practical, non-classroom experience in information technology, and project management exposure including providing product training * Hospital clinical domain experience a plus, organ transplantation clinical experience is ideal * Ability to provide onsite training at client sites (including overnight travel) * Experience interfacing clinical applications (HIS, EMR, LIS) within a hospital system * Experience with HL7 (ADT & ORU) or ASTM (1381 & 1394) * Experience with data management and relational databases (SQL Server) including ability to write SQL and understand/use data models * Analytical or development background with strong trouble shooting abilities * Must be able to exhibit strong organizational, multi-tasking and detailed oriented skills along with success under pressure * Experience designing, developing and executing test cases * Excellent communication, presentation, technical writing and interpersonal skills