All Lines/LANtek is seeking a Program Manager who will work with the Area Director of District Operations to support Area Service Delivery and to serve as National Service Delivery liaison, identifying best practices, driving consistency across Districts and coordinating communication Nationally and Area wide. You will be responsible for translation and communication of negotiated Service deals to ensure consistent implementation across all Districts. You will assist in setting up National customer reporting and provide guidance to Area PM’s. You will serve as IT Liaison to facilitate the development of IT enhancements that support and impact District Operations and Service Delivery. You will also proactively identify opportunities to streamline process in order to meet customer deliverables.
Responsible for translation of negotiated Service deals as they are rolled out by National Service Delivery.
Provide on-going resource and workload evaluation and associated recommendations/justifications.
Provide oversight of job reporting (close jobs, etc.)
Evaluate internal and external deployment meeting formats to prioritize information being reviewed in order to gain meeting efficiency and value.
Monitor and facilitate the improvement of Area Project Management techniques, such as forecasting, deployment reporting, Project Management Tool usage and efficiency.
Serve as IT Liaison for all system enhancements (BPM, PM Tool, etc.), facilitating tracking and prioritization of system enhancement requirements.
Serve as a resource to District PMs, CMs and PCs for training (system tools, processes, etc.).
Chair forums with multiple functional groups to solve challenges.
Serve in Program Management role for major carrier projects as necessary.
Perform direct project management of applications and special projects (e.g. rebuilds, relocations and/or drop and swaps) as necessary.
High school diploma or equivalent
Bachelor’s Degree in Business or equivalent experience preferred
Minimum five (5) to seven (7) years’ wireless experience including significant project management and construction management
Exceptional oral and written communication skills
Excellent customer service skills
Excellent financial expertise
Expert knowledge of wireless carrier deployment and implementation
Expert knowledge of Business Process Management and Project Management Tools
All Lines/LANtek specializes in industry standard solutions for virtualization, storage, servers, networking, backup and disaster recovery, IT staffing, Microsoft Office 365, SharePoint, 24 x 7 helpdesk, and cloud/managed services. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients.
All Lines/LANtek is focused on... recruiting and retaining top talent at every level. We seek out industry leaders who will deliver value and support to our growing customer base. We are constantly searching for energetic, ethical, intelligent, and motivated individuals to join our team. All Lines/LANtek is an equal opportunity employer, and we pride ourselves on creating an environment that is safe, healthy, and productive with many opportunities for training and professional growth.