JOB SUMMARY The Customer Relations Coordinator (CRC) works with the Sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the CRC is able to handle some complex tasks and accomplish straightforward work without assistance.
ESSENTIAL FUNCTIONS - Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with the policies and procedures - Generates timely, accurate license keys and delivers them to sales channels and customers - Produces timely and accurate invoicing of Channel Partner software license fees, as applicable - Assists customers attempting to enroll for the Customer Portal - Utilizes CRM checks to strive for succinct data integrity - Acts as liaison to the sales channel by providing quality customer service and support and resolving customer issues - Provides assistance with the training of sales personnel for proper order submission and documentation - Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence and to maximize revenue opportunities - Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service - Participates in department projects such as developing rollout plans for product delivery
JOB MINIMUM REQUIREMENTS AND QUALIFICATIONS - Associate’s Degree in a Business or Accounting related field or a minimum of 4 years’ experience in a billing, order processing, or customer service environment - Excellent customer services skills and orientation - Demonstrated organizational and analytical skills - Experience working in database environment including report generation responsibilities - Demonstrated ability and experience in a detail-oriented position - Ability and willingness to perform in fast paced, rapidly changing environment - Excellent communication and interpersonal skills - Demonstrated ability to multi-task in a deadline driven environment - Microsoft Office experience required
OTHER INFORMATION - Bachelor’s Degree in Accounting or Business is preferred - Previous experience with servicing global customers is highly preferred - Prior CRM experience preferred - General office environment; moderate levels of stress may occur at times; must be able to lift up to 10 pounds occasionally; possession of finger dexterity and visual acuity required
The Pittsburgh Business Times recently named CompuGroup Technologies as the overall fastest growing privately held Professional Services company and #7 overall on the Pittsburgh top 100 listing of our area’s fastest-growing, privately held companies for 2013.
CompuGroup Technologies Mission:
To help our customers create practical business benefits from IT Solutions and Provide high quality and... cost effective Consulting services (ERP, Infrastructure, Web Applications, Mainframe Systems) in all Industries domain.
CompuGroup Technologies Offerings
CompuGroup Technologies delivers senior information technology consultants to clients who need them for critical projects.
Our clients say we consistently deliver the highest quality consultants and the fastest turnaround times in the industry.
Areas of Expertise
• Project Management and Business Analysis
• ERP: SAP, Oracle, PeopleSoft
• Business Intelligence: SAP, Oracle, PeopleSoft, Business Objects,Cognos, Informatica
• Customer Relationship Management: SAP, Oracle, PeopleSoft
• Supply Chain Management: SAP, Oracle, PeopleSoft
• Database Administration: Oracle, Microsoft SQL Server, IBM DB2
• Application Development: Java/J2EE, .NET, C#, C++, Visual Basic, PL/SQL
• Mainframe Systems: COBOL, IMS, JCL, CICS