This position is responsible for providing advanced technology consulting and support to the Executive and Senior Leadership of the University. This includes: installing, configuring, and troubleshooting hardware and software on the Macintosh, PC and some mobile platforms; working as a liaison with users and experts to address resolve challenging issues. The applicant should be highly skilled in computer support for Windows (7, 8) and Macintosh OSX computer platforms. Desktop and network security skills are required. The applicant must have superb communication and organizational skills. Will work with team in rotation to cover after-hours phone support.
Minimum requirements include:
Bachelor's Degree or equivalent experience, Bachelor's degree in Information Systems or related field or equivalent combination of training and experience.
Must possess or be able to obtain a valid driver’s license.
2-4 years of related experience
Good problem solving skills; ability to interact with campus community; ability to maintain accurate and detailed records; working knowledge of computer operating systems and common tools including email clients and web browsers. Ability to maintain accurate and detailed records. Ability to prioritize work and handle multiple tasks simultaneously.
Mobility: Able to travel to various locations across campus or off-campus if needed to install equipment or software; able to lift and carry computers and related peripherals; able to maneuver in tight spaces, to bend, reach, stoop, etc; must be able to move computer equipment.
Usual office setting; exposure to computer monitors for long periods of time.
Works well under pressure, pays close attention to detail, strong customer service orientation, meet inflexible deadlines, deal with difficult situations while maintaining composure, work with frequent interruptions, and manage multiple tasks.
After-hours and on-call rotation as well as weekend work are required. May be required to be available over holidays. Regular use of a smart phone for daily communication.
The successful candidate must obtain all background clearances as may be required by Pennsylvania Act 153.
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