Primary role is front-line help desk support, provides technical support to users. Assesses support issues and either resolves or escalates issue to higher level consultant, systems or network staff. Logs issues and provides follow-up support through resolution. Participates in the development and maintenance of IT support knowledge documentation. May conduct user training and will be involved in the ongoing review and evaluation of emerging technologies as assigned; may be asked to complete project work and perform related duties as assigned.
Bachelor’s degree in Information Systems or related field or equivalent combination of training and experience
At least 1 year of related experience with Help desk and end user support
Good problem solving skills
Ability to interact with campus community
Ability to maintain accurate and detailed records
Working knowledge of computer operating systems (including UNIX) and common tools including networking, email clients and web browsers
Certifications from ITIL Foundation and CompTIA are preferred
Ability to work 11am - 7pm preferred
The successful candidate must obtain all background clearances as may be required by Pennsylvania Act 153.
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