Overview: Management Science Associates, Inc. (MSA) is a diversified information management company that for nearly half a century has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking a highly motivated Client Relationship Associate to join the MSA Information Management Solutions (IMS) division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s. The successful candidate will be accountable for planning, coordinating and ensuring successful completion of client project assignments. The ability to identify and solve problems is critical. Frequent client interaction, both written and verbal, will be required; therefore strong communication skills and the ability to build client relationships are a must.
Responsibilities: * Work on-site at a large chocolate manufacturer in Hackettstown, NJ, supporting data reporting and analytic initiatives * Employ data analysis to provide client solutions and business insights * Provide clients with standard reports and respond to requests for ad hoc reports. * Work closely with client team members to learn about the client’s business and the challenges they face. * Coordinate with internal business groups to resolve client problems * Work in collaboration with other team members to identify new reports and/or ways of looking at the data to help the client gain business insights
Required Skills: * Bachelor’s degree in Business Administration, Communications, Mathematics, Computer Science, Engineering, Marketing or related discipline, or equivalent experience * Strong communication skills, both written and oral, including the ability to translate and present technical and analytical issues. Ability to communicate and coordinate work across functional areas within the division. * Strong interpersonal skills * Intermediate MS Office skills including MS Word, MS Excel, MS Access, MS PowerPoint, MS Explorer and MS Outlook calendar and email * Demonstrated problem solving skills * Data-analysis / data science skills are desirable * Proactive and positive attitude with diplomacy; willingness to take responsibility * Must be a self-starter, flexible, and highly detail-oriented * Ability to collaborate effectively with personnel at all levels