Voci Technologies enables enterprises to extract actionable intelligence from their voice data. Voci’s hardware-accelerated speech recognition engine runs orders of magnitude faster and with greater accuracy than alternatives, enabling both real-time and batch transcription of 100% of companies’ voice data. Voci works with partners and clients to deliver domain- and data-specific speech intelligence solutions that meet their business requirements for customer experience, call center operations, compliance, surveys and transcription applications such as voicemail. Voci is a privately held company with offices headquarters in Pittsburgh, PA located just blocks from Carnegie Mellon University. Voci offers exceptional individuals a dynamic, high energy environment to work with world experts on cutting edge technology designed to improve customer experience.
The Application Engineer is responsible for providing technical pre- and post-sales support. You will be part of a talented autonomous team using your creativity, ingenuity and skills to delight customers and increase company profit. You will provide demonstrations, answer prospective client technical deployment questions, and support the customer fulfillment process including the preparation, delivery and installation of appliances for on-premises deployment of Voci's products, and providing cloud access for SaaS deployment of Voci's products. The Voci products are easy to use, and intuitive. Voci's voice analytics application creates a visual representation of the voice recordings transcribed. It supports Multi-Tenants and Multi-User making data security important along with performance and scaling.
Lead the installation, integration and hot-line support of Voci products for customers;
Triage Customer Support submissions engaging additional Application Engineers and Developers as needed;
Work with Sales & Product teams to design/implement vertical-focused product demos;
Assist in the Management of the technical infrastructure driving sales processes;
Interact with prospect IT departments on extraction and processing of data;
Deliver custom requests from sales in support of specific accounts;
Provide technical knowledge for RFPs and RFIs;
Assist in the development and maintenance of Voci's product road-map.
Education & Experience
Bachelor’s degree or higher in Computer Science, Computer Engineering, Electrical Engineering or equivalent field;
Minimum 1 years’ experience in a sales engineering or customer support role;
Knowledge of speech and/or data analytics, Voice Over IP (VOIP), and license management highly desirable.
Friendly, outgoing, enjoys working with others and making customers successful;
Analytical thinker with ability to identify and solve problems in a logical manner;
Strong work ethic and works well on small teams;
Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously;
Ability to prioritize issues quickly, determine next actions while remaining calm in outage situations.
Excellent written and verbal communication, and interpersonal skills;
Highly organized with excellent time and project management skills;
Expert level: Linux (CentOS, RHEL), Shell Scripting (BASH primarily), Python;
Experience with software engineering processes and tools (e.g. SCRUM, GIT) beneficial;
Knowledge of Microsoft Office, Google Apps required.
Benefits (medical and dental);
Paid vacation along with 10 annual company paid holidays;
Company gatherings and outings;
Dynamic small company environment with the excitement of a later stage CMU start-up.
All information will be kept confidential according to Equal Employment Opportunity guidelines.
Additional Salary Information: Commensurate with Experience