As a Technical Support Analyst, you will perform analytical and technical work in the installation of new and existing systems for clients; diagnose and resolve problems in response to customer reported incidents, confer with clients technical staff to provide guidance on types of hardware and software required; install or guide the client IT staff with installation of the software and supporting database; troubleshoot and resolve issues with customer systems and peripheral equipment; and prepare progress reports for all work performed.
What you need to do:
Provide technical assistance and direction to new client IT staff to install and configure the application. Responsibilities include:
o Setting up the Microsoft SQL or Oracle database;
o Installing the of Net Health applications on workstations and/or Citrix farm;
o Configuring supported peripheral devices such as document scanners, signature pads, fax servers, and email support;
o Configuring application-supported web portals (e.g., Employer Portal, Employee Incident Self-Reporting Portal, Manager Portal, Patient Portal);
o Connecting to third-party services (e.g. SureScripts, Multum, ExitCare);
o Installing the training system and database on individual workstations;
In a hosted configuration, perform all the aforementioned technical functions in addition to:
o Administering and monitoring the hosted environment (e.g. Microsoft Windows client/server; Microsoft SQL Server; Microsoft IIS) on an ongoing basis;
o Installing and publishing Citrix applications;
o Creating, monitoring, and maintaining the client’s hosted Active Directory environment;
o Implementing, conducting, and monitoring client’s backup and recovery services;
o Configuring client workstations and user accounts for secure access to the hosted environment;
o Troubleshooting and resolving connectivity issues between clients and the hosted site;
Client database (DBMS) application support responsibilities include:
o Translation, mapping, validation and conversion of client-provided seed-table data to create new client databases;
o Assisting clients with formatting, configuration and validation of table structures to facilitate initial and ongoing DBMS imports of patient demographic data and initial conversion of historic data;
Day-to-day support activities include:
o Project managing client database and software upgrades;
o Diagnosing and resolving day-to-day application and operational issues for clients;
o Replication of application defects and documenting same for submission to development for correction;
o Creating and updating technical and knowledgebase documentation.
BS Degree in Information Technology or related
Strong problem solving and trouble shooting skills
Working knowledge of business analysis concepts, tools, and technologies
Net Health is the leader in software solutions for specialized outpatient care. Known for being Experts in The Art of the Right Fit™, our fully interoperable EHR solutions serve eight medical specialty markets. Offering clients an end-to-end solution that includes practice management tools, clinical workflow documentation, revenue cycle management, and analytics, Net Health serves healthcare profe...ssionals in 3,000 urgent care, wound care, physical therapy, speech and language therapy, occupational therapy, occupational medicine, employee health, and workplace medicine facilities. Many of the biggest names in health care use Net Health products and services every day because we’re committed to strengthening patient care, outcomes, and facility performance.
Net Health has corporate offices in Pittsburgh, PA (headquarters), Altoona, PA, and Nashville, TN. Collectively, we are innovative in the way we think, compete, collaborate, and act. We believe in stretching experiences, inspiring environments, and creating beautiful output for clients and employees. Nationally, we're proud to be a member of the Inc. 5000 honor roll, having made their list of fastest growing private companies five times (most recently this year). Our employees' feedback earned us a coveted spot on Modern Healthcare magazine's 2014 Best Places to Work list. Regionally, we've been named among the Best Places to work in both Pennsylvania and Nashville. Employees are here to grow—professionally, personally, and in our communities.