Orrick currently has an excellent opportunity in our Global Operations Center in Wheeling, WV for a Collaboration Engineer II.
The role of the Collaboration Engineer II is to support the services that make up the firm’s Unified Communications Architecture. The infrastructure includes Cisco Unified Communications Managers, Cisco Unity Connection, Cisco Unified Presence Servers, Cisco Unified Contact Center Express, Cisco TelePresence, and Jabber Clients.
Responsibilities: • Must be capable of working independently, while at the same time demonstrating a collaborative and collegial work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations. • Strong technical background on Cisco voice gateways and Telco configuration (ISDN / SIP). • A deep understanding of a Unified Communications and Voice over IP infrastructure including but not limited to: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence Server, Jabber Client, SIP, QoS and Contact Center Express. • An understanding of network switching and routing as related to a Unified Communications and Voice over IP networks. • A deep understanding of current and emerging technology with the ability to advise Orrick on the appropriate adoption of technologies providing both tactical and strategic solutions. Ability and technical depth to recommend new or enhanced services, systems for maximum cost effectiveness, functionality and security. • Ability to maintain a geographically dispersed yet fully redundant Unified Communications network environment. • Ability to act as a resource for problem resolution, solving the most difficult and complicated technical problems in the Unified Communications/Voice over IP environment and owning the problem resolution process from start to finish. • Knowledge and ability to apply quality assurance methodologies to infrastructure operations and experience meeting regulatory requirements of infrastructure implementations.
Qualifications: • Associate's degree from recognized college or university and five plus years related experience and/or training. • Minimum 5 years of information technology experience, with 3 or more years of Cisco Unified Communications /Voice over IP experience. CCNA certification in Voice or Collaboration preferred. • Solid analytical, conceptual, and problem-solving abilities. • Superior written and oral communication skills. • Excellent technical support and problem solving skills. • Strong interpersonal and consultative skills. • Ability to conduct research into emerging technologies, trends, standards, and products. • Ability to present ideas in user-friendly language. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Experience working in a team-oriented, collaborative environment.
Orrick is a leading global law firm with a particular focus on serving companies in the technology, energy and financial sectors. We are recognized worldwide for delivering the highest-quality, commercially-oriented legal advice and for our culture of innovation and collaboration.
Our formula for success is simple—we provide the highest quality service to our clients and we hire the brightest and most talented individuals at every level. As an employer of choice we will provide our employees with challenging work, training opportunities, a supportive and team oriented culture, and the opportunity to work with the best talent in the legal profession.
Our Global Operations Center in Wheeling, West Virginia, is home to more than 300 members of our team. Established more than a decade ago, it was the first centralized administrative operation in a major law firm.
Orrick offers a friendly work environment, competitive salary, and excellent benefits.
Please visit www.orrick.com for more information about the firm.
To submit your resume and cover letter for this position, please visit our Paralegal and Professional Staff listing at www.orrick.com/careers/. Please include your salary expectations in your cover letter. Submissions without salary expectations may not be considered.
No phone calls please.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or on the basis of disability.