If you’re passionate about delivering an amazing customer experience this is an opportunity to advance your career and be the voice of our company. We have a Customer Service class starting January 9th, 2016.
Based within a dynamic call center team environment you will provide support to our national customer base by offering innovative solutions to a variety of direct calls, confident with the knowledge of having access to intelligent support applications and armed with the skills gained from an intuitive training and development program.
Our Customer Service Reps provide our customers with a positive experience by efficiently processing calls relating to security products, alarm monitoring services, home automation, associated billing, account inquiries and retention scenarios.
CSR’s provide tier one level technical support, engage and partner with technical support specialists to resolve advanced issues or schedule technician home visits.
Build excellent client relationships by placing proactive calls to ensure installations and service calls where satisfactory and met expectations.
Continually maintain a working knowledge of all company products, services and promotions.
Relentlessly demonstrate your enthusiasm, professionalism and integrity.
Call Center Qualifications:
Call center experience – It’s preferred, but not essential if you can demonstrate amazing customer service skills… tell us your story, we want to hear!
Technology savvy – Know how to navigate computer based applications, demonstrating an accurate typing speed of 35-words per minute. Experience with Microsoft office.
Positive Communicators – Enjoy what you do and let the world know it!
Soft skills competency – Friendly and competent communication style that relays trouble shooting solutions that consistently wins customer loyalty. Independent thinking and skilled multitasker.
Shift flexibility – Your Work/life balance is important to us, we offer a diverse range of schedules between 6am to midnight Monday through Sunday.
High School Diploma or equivalent.
This is a position within a highly regulated business that requires the successful completion of a drug test and comprehensive background screen.
The Pittsburgh Business Times recently named CompuGroup Technologies as the overall fastest growing privately held Professional Services company and #7 overall on the Pittsburgh top 100 listing of our area’s fastest-growing, privately held companies for 2013.
CompuGroup Technologies Mission:
To help our customers create practical business benefits from IT Solutions and Provide high quality and... cost effective Consulting services (ERP, Infrastructure, Web Applications, Mainframe Systems) in all Industries domain.
CompuGroup Technologies Offerings
CompuGroup Technologies delivers senior information technology consultants to clients who need them for critical projects.
Our clients say we consistently deliver the highest quality consultants and the fastest turnaround times in the industry.
Areas of Expertise
• Project Management and Business Analysis
• ERP: SAP, Oracle, PeopleSoft
• Business Intelligence: SAP, Oracle, PeopleSoft, Business Objects,Cognos, Informatica
• Customer Relationship Management: SAP, Oracle, PeopleSoft
• Supply Chain Management: SAP, Oracle, PeopleSoft
• Database Administration: Oracle, Microsoft SQL Server, IBM DB2
• Application Development: Java/J2EE, .NET, C#, C++, Visual Basic, PL/SQL
• Mainframe Systems: COBOL, IMS, JCL, CICS