All Lines/LANtek is seeking a Desk side Support Technician who will support hardware, software, and networking services provided by the IT department. You will mentor others to develop their technical and customer service skills; answers phone calls, retrieves emails, addresses walk-in requests, creates tickets in the Help Desk information system, and independently resolves user needs; serves as the first point of contact for students, faculty, and administration; supports faculty with academic classroom, technology training, and new technology needs; contacts the next level of support personnel for issues he/she cannot individually resolve; monitors progress of service requests and ensures successful resolution; documents steps of the resolution and effectively communicates to the user; reports problems related to hardware, software, database, network, Internet, or system security appropriately; works on special projects as requested; and performs related work as required.
Minimum of two years of education in a Bachelor’s degree program.
Experience in leading group/team projects.
Customer service experience in a Help Desk or related function.
Expertise in Microsoft software products (Office) and most other technologies, such as PDAs, Macs, GroupWise email, or networking; ability to learn new technologies quickly.
Good telephone and problem resolution skills.
Ability to focus on and follow problems through resolution; ability to convey technical concepts in a non-technical manner.
Ability to work in an environment that requires following procedures and documenting actions without direct supervision.
Contacts the next level of support personnel for issues he/she cannot individually resolve
Monitors progress of service requests and ensures successful resolution
Documents steps of the resolution problems and effectively communicates to the user
Reports problems related to hardware, software, database, network, internet, or system security appropriately
Works on special projects as requested; and performs related work as required.
Customer service experience in a help desk related function
Expertise in Microsoft software products (office) and most other technologies, such as PDAs, Macs, GroupWise email, or networking; ability to learn new technologies quickly.
All Lines/LANtek specializes in industry standard solutions for virtualization, storage, servers, networking, backup and disaster recovery, IT staffing, Microsoft Office 365, SharePoint, 24 x 7 helpdesk, and cloud/managed services. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients.
All Lines/LANtek is focused on... recruiting and retaining top talent at every level. We seek out industry leaders who will deliver value and support to our growing customer base. We are constantly searching for energetic, ethical, intelligent, and motivated individuals to join our team. All Lines/LANtek is an equal opportunity employer, and we pride ourselves on creating an environment that is safe, healthy, and productive with many opportunities for training and professional growth.