Sr. Business Analyst / Solutions Architect Pittsburgh, PA
We have an opening in Pittsburgh, PA for a Senior Business Analyst / Solutions Architect. This role required in depth knowledge and experience around ITIL and ITSM. The candidate should understand service management best practices and have experience working with the technologies that support this effort. Interested candidate should have a Bachelor's or Master's Degree and 6 or more years of experience driving, managing, analyzing, and delivering cross-functional, large-scale business solutions.
Drive the planning and management of a project, including determination of project scope and approach
Apply knowledge of design, development and implementation of technology in conjunction with business process and organizational change to deliver lasting, measurable solutions
Assist with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
Analyze and document the current-state business processes to ensure that the context and implications of change are understood by the project stakeholders
Critically evaluate information gathered from multiple sources, reconcile conflicts, translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true needs
Develop the structure of a project plan including identification of all tasks the timing there of and the resources needed to move a client from their current state to their target state.
Lead critical process improvement and change management initiatives across business areas that include identifying change opportunities, facilitating management and group sessions, and leading process redesign and rollout
Assess client business, operations and technology strategies
Build and maintain client relationships
Deliver information effectively to clients through documentation and presentations
Bachelor’s Degree in a related field; Master’s Degree preferred
6+ years of experience driving, managing, analyzing, and delivering cross-functional, large-scale business solutions
Expertise in the different service areas within ITSM and knowledge around how these areas intersect and impact each other
Experiences working with different ITSM solutions (Remedy, CA Service Desk, Service Now, Cherwell etc…)
Experience in 2 of the following areas: finance, marketing, HR, operations, IT
Proven relationship builder and strong interpersonal skills
Motivated self-starter with a stellar work ethic and a strong sense of urgency
Very high attention to detail
Experience leading mixed teams of clients
Must be highly organized, and have the ability to organize diverse sets of information.
Must have excellent verbal communications skills;
Excellent writing skills – ability to write documents, presentations.
Open to traveling up to 50% as required
Must have authorization to work in the US.
Sr. Business Analyst / Solutions Architect - 14417
Since 1998, Oxford Solutions has solidified our reputation as a reliable, cost-effective staffing solutions provider…whether it’s a mission-critical project of any magnitude, or simply to fill a necessary temporary opening to keep operations running smoothly.