Work with store personnel to explain how our products interface with their store, and build a price book that will help them manage their pricing and promotions through our system.
Essential Duties & Responsibilities:
Maintains a strong working knowledge of supported products and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Able to describe company product functions, features and details to customers.
Configure products to properly facilitate customer requirements per company standards and procedures.
Work with clients to help them build an organized and functional price book.
Schedule and complete price book related appointments.
Trains customers on proper use of price book functionality.
Respond to requests for assistance via phone or electronically, utilizing remote sessions as required.
Identify and escalate situations requiring urgent attention.
Troubleshoot and repair price book and scanning problems as they arise.
Troubleshoot and repair EDI invoice problems as they arise.
Research and author knowledge base articles regarding problem resolutions.
Contribute to company discussions regarding customer feedback about products and installation.
Perform administrative duties, reports and special projects associated with Implementation as requested.
Additional and/or Specific Skills:
Proficient in MS Office (especially Excel)
Excellent communication and customer relations skills
Exceptional analysis, troubleshooting and problem solving skills
Ability to research and learn new technologies and software
Strong oral and written communication skills
Solid documentation and technical writing skills
Must be highly organized - demonstrated success managing multiple tasks with laser focus on detail as well as proven project management experience with ability to establish and meet objectives on time.
Desire and proven ability to become an expert in proprietary software application, implementation and integration
Education & Experience:
Bachelor’s Degree or equivalent work experience in Business and Administration; IT Business Analyses and Research or similar field
Retail Industry knowledge helpful; Previous Call Center experience helpful
Regular and reliable attendance is required. Individuals must be able to work at least a 40 hour work week, Monday through Friday and be available as situations arise requiring extended hours.
Raeder Landree, Inc. (www.raederlandree.com) is a Pittsburgh based technical consulting and recruiting firm with its office located in the South Hills area of Pittsburgh, Pennsylvania. The Raeder Landree Team is very proud of the fact that we have been providing outstanding, quality-based Technical Solutions in the Pittsburgh/Cleveland/Akron/Youngstown areas since 1995.
Raeder Landree, Inc. pr...ovides Solutions expertise in Information Technology.
• Staff Augmentation (contracting)
• Direct Hire Placement
• Contract-to-Hire Option
Raeder Landree, Inc. works with clients to understand their unique business requirements and strives to become a valued proactive member of their team.
Candidates look to Raeder Landree, Inc. to provide opportunities to increase their technical expertise and career growth.
Current Client Industries being served:
• Heavy Metals
• Software Development
Our team of Account Managers and Recruiters are senior level professionals with over half the team having ten years or more experience with Raeder Landree, Inc. This experience is critical when working our Clients’ challenging engagements.
Raeder Landree, Inc. is very proud of its sourcing capabilities and maintains an active local proprietary database of over 50,000 professionals in the Pittsburgh/Cleveland/Akron/Youngstown areas with broad experience in many diverse environments. Our sourcing capabilities range from providing full project teams to a single individual resource to supplement our client's resident team.