Professionally represent us by providing high quality technical support at client locations and remote to meet service order requirements, exceed customer expectations and delivery overall customer satisfaction.
Provides support for maintenance, service, software changes, and project activities for low to complex systems as directed and scheduled by Dispatch Coordinators and Project Managers.
Serves as technical lead and supervises Tier 1 and 2 Technicians.
Mentors Tier 1 and 2 Technicians and assists with the technical training and development of Tier 1 and 2 Technicians.
Receives telephone, email and/or service order requests for the assignment of services. Updates service orders in a timely fashion to reflect current status and labor hours expended.
Meet and consult with clients to formulate solutions to improve their business and lead Advent in this regard.
The Pittsburgh Business Times recently named CompuGroup Technologies as the overall fastest growing privately held Professional Services company and #7 overall on the Pittsburgh top 100 listing of our area’s fastest-growing, privately held companies for 2013.
CompuGroup Technologies Mission:
To help our customers create practical business benefits from IT Solutions and Provide high quality and... cost effective Consulting services (ERP, Infrastructure, Web Applications, Mainframe Systems) in all Industries domain.
CompuGroup Technologies Offerings
CompuGroup Technologies delivers senior information technology consultants to clients who need them for critical projects.
Our clients say we consistently deliver the highest quality consultants and the fastest turnaround times in the industry.
Areas of Expertise
• Project Management and Business Analysis
• ERP: SAP, Oracle, PeopleSoft
• Business Intelligence: SAP, Oracle, PeopleSoft, Business Objects,Cognos, Informatica
• Customer Relationship Management: SAP, Oracle, PeopleSoft
• Supply Chain Management: SAP, Oracle, PeopleSoft
• Database Administration: Oracle, Microsoft SQL Server, IBM DB2
• Application Development: Java/J2EE, .NET, C#, C++, Visual Basic, PL/SQL
• Mainframe Systems: COBOL, IMS, JCL, CICS