Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. If you want to work with meaningful products and solve interesting problems, we might be the right company for you!
Take a look at this video that shows how we impact lives and give people with disabilities the power and ability to express who they are: https://www.youtube.com/watch?v=2zh2UMK8xf0
Our Pittsburgh office is located in the South Side. We offer our full time employees a generous benefits package including health/dental/vision, 401K with company match, paid vacations, 10 paid holidays, tuition reimbursement, free parking, relaxed work environment, free on-site gym, free bike rentals, and various company events.
The Customer Service and Support Representative primary responsibility is supporting our customers and sales in our Education Channel. This fast paced and dynamic role requires strong communication skills, advanced systems management, and sales experience.
Attracts potential customers by answering product and service inquiries
Creates new customer accounts by recording new account information
Maintains customer accounts by recording updated account information
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Attain team sales quota by matching customer needs with product benefits via ongoing customer relationships, solid product knowledge, and teamwork
Collaborate with fellow employees to ensure that all inbound and developing sales opportunities are pursued, developed and closed
Mastering in-depth knowledge of our evolving industry, line of products, and services
Customer communications via a multi-line call center email, virtual, and voicemail
Prepare and provide product information and sales quotations for customers
Salesforce management including the entry of accounts, contacts, quotations, and opportunities
Qualify customer leads and disseminate to field sales appropriately
Using web-based and digital information systems to identify, research, and resolve customer’s inquiries regarding invoices, orders, and shipments
Order management including entry, creation, returns, releases, and backorders
Account creation and management including Boardmaker online, Semesterware, and Lab Loans
Billing including subscription management and deploy invoices
Customer support on technical issues and customer complaints
Other duties as assigned
All our jobs at Tobii Dynavox are about innovation, passion and not the least - making things real.
Working at Tobii Dynavox:
Working at Tobii is like being in the heart of innovation. Here you get to work on cool creative projects, together with passionate colleagues from all around the world.
Our technology brings a voice to people with speech impairments, it helps us understand human behavior and it is revolutionizing the way we interact with technology.
Life is short so we choose to spend it building high tech products that matters!
If you want to build a company rather than just work for one. If you take pride in honest, hard work and want to perform freely in an open environment where you can be yourself, you will feel right at home.
Tobii - It’s all about passion, innovation and making things real –
Learn more about what we do by visiting our Youtube channel
EDUCATION / EXPERIENCE REQUIREMENTS:
Associate degree or 2-4 years of inside sales or customer service
1 year of Salesforce experience preferred
Some experience working in education or a related field is preferred
Clear, concise, and articulate written and spoken communication
Strong interpersonal/rapport building skills
Ability to communicate with all levels within the organization
Ability to work cooperatively as a member of a team
Demonstrated ability to discern issues and concerns of customers (internal and external)
Ability to remain calm and focused while communicating in a stressful environment
CRM (Salesforce) experience required
MS Office Suite (Excel, Word)
Virtual presence skills (Adobe Connect, WebEx, etc.) are highly desirable
Ability to work/train in multiple customer service management systems (Great Plains, SalesForce, Subscription Modules)
Good organizational abilities
Highly efficient in CRM (Salesforce) management
Ability to see within normal parameters
Ability to hear within normal range
Ability to move about
WORK ENVIRONMENT REQUIREMENTS:
Ability to work with interruptions
Keep up in a fast-paced work setting
To be successful in this role and at Tobii Dynavox you need to be customer focused and interpersonal while collaborating and working with a team. You must be able to multitask in a fast paced environment.
Tobii Dynavox, www.tobiidynavox.com , the largest business unit in the Tobii Group, is the world leader in eye tracking and assistive technology for communication-products that help individuals with speech and motor impairments live a richer and more independent life. Tobii Dynavox was formed in 2014 when Tobii Assistive Technology (founded in 2005) merged with Dynavox Systems (founded in 1983). ... The merger created the world leader in devices, software and tools for alternative communication making thousands of people around the world able to communicate despite any limitations. Have a look at this fantastic video on the way we impact peoples lives and give them the power and ability to be who they are: