Maintains a strong working knowledge of supported products and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
Able to describe company product functions, features and details to customers.
Configure products to properly facilitate customer requirements per company standards and procedures.
Respond to requests for assistance via phone or electronically, utilizing remote sessions as required.
Identify and escalate situations requiring urgent attention.
Troubleshoot problems as they arise.
Troubleshoot and repair EDI invoice problems as they arise.
Research and author knowledge base articles regarding problem resolutions.
Contribute to company discussions regarding customer feedback about products and installation.
Perform administrative duties, reports and special projects associated with Implementation as requested.
Proficient in Excel
Excellent communication and customer relations skills
Exceptional analysis, troubleshooting and problem solving skills
Ability to research and learn new technologies and software
Strong oral and written communication skills
Solid documentation and technical writing skills
Must be highly organized - demonstrated success managing multiple tasks with laser focus on detail as well as proven project management experience with ability to establish and meet objectives on time.
Desire and proven ability to become an expert in proprietary software application, implementation and integration
Education & Experience:
Bachelor’s Degree or equivalent work experience in Business and Administration; IT Business Analyses and Research or similar field
At Consulting Professional Resources (CPR), we provide staffing and placement services in the information technology industry for corporations that require skilled personnel for managing and executing projects. We experience rapid growth and continue to expand in the IT market.
Our goal is to provide a more profitable connection between information technology services and the companies that ut...ilize them. We focus on providing measurable results and are fully committed to the success of our clients and employees alike. We stand behind our commitment with a performance guarantee to do whatever is necessary to meet this goal.
Continuous improvement is the standard that we apply to everything from employee compensation to customer satisfaction. Pursuing this philosophy, we have built a strong reputation for quality and professionalism, becoming the long-term IT solution for many premier clients.