The Systems Engineer role is to optimize Windows servers and Active Directory components to achieve high availability and performance of Exchange, IIS and various business applications supported. This includes designing, installing, configuring, administering, and fine-tuning Windows operating systems and Active Directory Infrastructure across the organization in a timely and efficient manner.
Essential Job Functions
Design, implementation, administration and support enterprise storage solutions.
Lead, coordinate, and participate in key process improvements for all Windows environments throughout the organization.
Support application development teams throughout project lifecycles.
Troubleshoot and resolve hardware and software problems, including enterprise data servers.
Ensure that Windows servers comply with established policies, standards, licensing agreements, and configuration guidelines.
Define and perform system backups and recovery procedures to ensure stable performance for the storage environment through performance monitoring and tuning.
Monitor system performance; provide statistics and reports.
Recommend and execute modifications to the Windows Infrastructure, including Exchange, VMWare and IIS in order to improve efficiency, reliability, and performance.
Establish and implement policies, procedures, and technologies to ensure Windows system security.
Set and adhere to project deadlines and proactively manage communications with peers and management.
Remain current on new products, services, protocols and standards to stay abreast of developments in the IT field.
Develop and maintain Disaster Recovery procedures for the Windows infrastructure.
Create and maintain documentation as it relates to the Windows infrastructure and applications supported.
Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.
Maintain and support the Enterprise Backup environment.
Provide direct technical support for the planning, coordination, and implementation of releases, upgrades, or changes to NetApp storage systems and the range of products and productivity tools that support the testing and production of those storage systems
Maintain and support NAS/SAN environment.
Attend daily production meetings while on-call and keep apprised of trouble tickets and change requests in preparation for the meeting.
High school diploma or equivalent
Bachelor’s Degree in MIS, technical degree or equivalent experience
MCSE Certification preferred
Note: This position description is intended to describe the general nature and level of work being performed by an employee in this job. It is not an exhaustive list of all responsibilities, duties, and skills that may be necessary for this role. An employee may be required to perform duties outside of his or her normal responsibilities from time to time, as needed.
Three (3) to five (5) years of experience with three (3) years of operational experience in applicable field
Specific knowledge of multiple Windows Server platform(s) as well as the various versions of IIS, Exchange Server , and VMWare hosted on various architectures
Experience installing, configuring, and maintaining complex Windows based systems
Experienced in Active Directory design, migration, setup, and implementation
Experience with Microsoft Office 365 and Exchange Online
Experience with Microsoft Active Directory Federated Services
Experience supporting and maintaining NetApp SAN’s and ISCSI Technology
Working technical knowledge of Microsoft IIS, Microsoft SQL Server, and Microsoft Exchange Server as well as VMWare VSphere
Understanding of NetApp & VMware implementations, products and architectures
Solid understanding of NFS, CIFS, iSCSI administration in a NetApp Environment
Understanding of certificates and the administration of an Enterprise Certificate Authority
Strong familiarity with DNS and TCP/IP networking
Strong Familiarity with ISCSI technology
Good written and oral communication skills
Good interpersonal skills
Ability to conduct research into Windows issues and products as required
Ability to present ideas in business-friendly and user-friendly language