All Lines Technology is in need of a Level II Desktop Support Technician. You will work under supervision, generally as the first or second level of service the end user will interface with. You will be responsible for everyday repairs, configurations of equipment, and the loading of applications. You will assist in maintaining the inventory of equipment. You will interface closely with the end user/client either face-to-face, telephonically, or via email. You will perform equipment swaps at client sites to ensure client equipment is functioning properly, performs various post-repair activities, and performs other duties as assigned.
Customer Service – Interfaces with end user/clients regarding all equipment problems.
Ensures client is satisfied with all levels of services provided.
Repairs, troubleshoots, and configures routine and/or simple PC or network-related problems.
Makes recommendations for desktop environment to keep up with changing technology.
May participate in development of information technology and infrastructure projects.
May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Performs various post-repair activities.
Performs other duties as assigned.
Detailed documentation of procedures, tasks and work logs
Excellent customer relations and interpersonal skills
Must demonstrate a proven ability to communicate effectively in written and verbal form with all levels of staff and management.
Must have ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc…) and possess good mechanical/electrical ability. Able to identify source of equipment malfunctions. •Able to lift and carry terminals, printer, and other equipment required by the position.
Knowledge of peripheral equipment installation techniques and principles. Knowledge of basic mechanical repair principles.
Skilled at utilizing basic hand tools; questioning client to determine source of equipment malfunctions; and completing paperwork required by the position. Must follow safety guidelines for installation and repair.
Must be able to communicate orally with technical and non-technical personnel; able to follow oral and written instructions; and possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to write routine reports and correspondence.
Able to speak effectively before groups of customers or employees of organization.
Must be able to think logically and analytically and make decisions based on good judgment.
High school diploma plus two to four years of experience, or some college in computer science major.
Experience working with PCs, in a formal business environment.
Working knowledge of networks, PC related hardware/software (Windows XP/7) and PC maintenance desirable. Certification is desirable.
A+, N+ and One Advance Technology Certification preferred
Internal Number: MCUT4394
About All Lines Technology, Inc.
All Lines Technology is a leading provider of enterprise technology solutions and services, with proven expertise enabling organizations to overcome obstacles and achieve excellent business results.
All Lines Technology is a woman owned solutions provider that delivers cost effective, industry standard IT solutions to our customers. We strive to be a Professional Business Partner and Trusted Advisor with each of our clients. In doing so, we help companies streamline and improve the way they buy, implement, and manage their technology infrastructures that support their mission critical business applications. These scalable solutions deliver benefits to companies from start up to Fortune 500.
All Lines Technology specializes in industry standard solutions for Enterprise Infrastructure, Microsoft Collaboration and Productivity Solutions, MSP/Cloud Solutions, IT Staffing, IT Consulting, and 24/7/365 Help Desk. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients. We use our expertise to deliver streamlined solutions customized to the unique needs of your business, and strive to be your true trusted ad...visor. By leveraging cutting edge technology deployment and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service.
Our corporate headquarters is located in Warrendale, PA which includes a state of the art datacenter showcasing some of the latest technology hardware and software solutions for our customers as well as a Tier 3 datacenter for our cloud based services. We utilize these for live demos, proof of concepts, and application testing. In addition, we also have a 20,000 square foot warehouse, staging & integration center that we use for client management/imaging and warehousing. We have a secondary location in Cranberry Township, PA where our 24/7/365 Help Desk and network operations center resides.