eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.
We are hiring for several Help Desk Technicians for our client's managed service organization. These roles will be contract but can become hired. Utilize your education and gain experience supporting end users through various means of troubleshooting in a 24/7 environment. Enjoy a welcoming atmosphere and shift flexibility.
Provide end user support through remote access of desktops and laptop computers (Windows and MAC) through phone and chat sessions
Knowledge of user accounts/groups and basic administration
Resolve access and connectivity issues as well as desktop application issues
Manage trouble tickets and tracking issues to resolution
Document issues and solutions into ticketing system
Practice strong communication to serve as a liaison between users, partners, and internal departments for ticket escalation
0 to 2 years of experience in a Service, Help Desk, or Support Center environment
Windows and Apple operating systems
Knowledge of mobile device support methods
Proficient with Active Directory, email clients, and VPN basics
Basic networking knowledge
College or Technical Institute degree in Information Technology or other related discipline required. May be substituted by 2 or more years of experience in a Help Desk/Call Center environment
IT Certifications preferred (Apple, Microsoft, CompTIA, ITIL, HDI etc.)
Internal Number: 131
About eNGINE, LLC
eNGINE is a Placement, Staffing and Solutions firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Successful outcomes start and finish with eNGINE.