Peerceptiv, an ed tech company offering an important solution in development of writing and critical thinking skills, is seeking a highly motivated individual who wants to make a difference in the lives of students. As the primary contact with the customer, the Customer Support Manager is in a unique position to guide the learning process and enhance customer satisfaction.
Manage the Peerceptiv Customer Support desk using the Zendesk ticketing system, including email response to technical support and basic commercial inquiries. Coordinate support-related activities with others in the company.
Maintain the Peerceptiv Knowledge Base support materials.
Update and coordinate the Peerceptiv technical punchlist using Jira, the project management software.
Identify and monitor ongoing coursework for key customers, including campus-wide accounts and customers with special strategic significance.
Maintain the company website.
Support the Application Architect in software quality assurance, regression testing & backup.
As an emerging, early-stage company, Peerceptiv offers exceptional opportunity for task versatility and personal growth.
This position is full-time.
To inquire further, please send your resume to email@example.com.
Necessary qualifications include a BA or BS degree, a working knowledge of Windows and Mac OS operating systems, and excellent writing and communications skills. A background in education is a plus.
Peerceptiv is a leader in collaborative learning technologies, improving learning outcomes in a wide range of K-12 and post-secondary applications. Peerceptiv helps engage students and scale learning more effectively, improving writing and critical thinking skills across the curriculum.