Join the Kurt J. Lesker Company (KJLC) in Enabling Technology for a Better World. We are seeking a dynamic, forward-thinking individual to join our Inside Sales team located at our Global headquarters in Jefferson Hills, PA. KJLC is a growing global manufacturer and distributor of vacuum technology.
The Customer Service Representative’s primary responsibilities include: answering incoming phone calls, promptly addressing customer requests related to product orders, quote preparation and follow-up, order confirmation, and ensuring customer issues are satisfactorily resolved. This person must be able to professionally and succinctly communicate technical information via phone and email. They must maintain and promote a professional company image through all interactions, external and internal. The hours for this position are 9:00 a.m.- 6:00 p.m.
Key Job Elements:
Answer all incoming phone calls from customers and respond to customer requests
Enter all incoming internet and telephone orders in the company ERP system, while also maintaining customer information/contact information
Thoroughly qualify each customer request and gather relevant information so to connect the customer(s) with the appropriate key internal personnel. This includes product/service inquiries, billing research and reconciliation, as well as technical research and issue resolution
Provide customers with product and service information, and generate quotations as required.
Work alongside sales team members and functional department personnel to ensure open quotes are followed up on and/or resolved quickly
Create, and respond to, opportunities to promote company products via cross-selling/upselling
Promote and enhance brand awareness by completing customer satisfaction surveys, as well as through new customer follow-up and opportunity assessment.
Balance multiple open orders, quotes, etc., in order to maximize company opportunities and meet/exceed customer expectations
Read and interpret contract language, contract terms and conditions, and customer purchase orders, engaging sales and legal team leadership when appropriate to ensure all customer transactions are conducted in accordance with established company practices, policies and procedures.
Assist in training new employees as required.
Complete and participate in ongoing training, as well as learning and development opportunities relevant to the industry, as well as professional and self-development.
Associates Degree and/or 3 to 5 years of customer service related industry experience
Strong data entry skills
Professional verbal and written communication skills
Competent in Microsoft Office applications
Strong interpersonal and organizational skills
Bachelor’s Degree in business or other related field
Proficient in all Microsoft Office applications
Experience with Dynamics AX ERP database
Kurt J. Lesker is an Equal Opportunity Employer/Vets/Disability