JOB FUNCTION / PURPOSE: The Treasury Management Sales Support Admin. is responsible for assisting Treasury Management (TM) sales representatives with development of TM business. Primary responsibilities include coordination and support of client product implementations, daily customer service needs, complex service issues, and continuous support. This position services as the liaison between TM and the customer for all phone calls, issues, concerns, operational needs and general “online systems support”. This role also provides training to customers on features and functions of services and products coupled with general administrative assistance to TM Sales Officers with the coordination of sales of TM products.
The TM Sales Support Admin. is also responsible for development of automated and manual risk reporting routines for specified products. This role will be required to advise TM representatives and management of potential risks based upon technical knowledge and best practices.
PRINCIPLE DUTIES/RESPONSIBILITIES: * Provide general customer support for TM Sales Officers; process customer requests for assistance with treasury management products and services; research inquiries regarding overdrafts, transfers, service charges, and account performance. * Analyze risk review process as assigned for ACH, Wire Transfer, Remote Deposit or Funds Availability as required. * Analyze and monitor specific assigned risk functions for ACH, Wire Transfer, Remote Deposit or Funds Availability as required for any designated customer. * Implement sold TM services: - Opening new accounts, order checks, endorsement stamps as needed. - Preparing and mail welcome packets. - Completing documentation (regulatory and internal) to successfully implement all sold products and services (service agreements/riders). * Implement new business set-u p of TM products and services including pre/post sale customer documentation. * Sustain an ongoing understanding of TM products and services; keep abreast of regulatory and policy changes affecting TM to ensure compliance. * Consistently address and manage escalated client issues. * Initiate updates to procedure manual as needed. * Maintain ongoing communication with internal and external customers for the successful implementation of TM services and account maintenance.
QUALIFICATIONS: * College degree or banking/admin. experience required. * Knowledge of banking depository, cash management products, banking systems and branch operations recommended. * Strong analytical skills; ability to navigate systems, access data, reconcile numbers, identify discrepancies and understand drivers of change within data. * Effective oral and written communications. * Ability to resolve esc alated client issues and proactively diffuse conflict. * Proficient in MS Office, specifically Word (Candidate will be tested).