Our Client, a global consulting firm headquartered in Pittsburgh, has an immediate need for a Software Implementation Specialist to work closely with internal teams as well as clients to ensure successful product software implementations from pre-sales through post implementation. This individual will provide pre-sales consulting and then support the sales and consulting organizations, serving as the primary technical resource for ongoing client interactions.
Located in the Greater Pittsburgh area, this will be a full-time position with excellent benefits, professional development opportunities, and career growth potential. (Plus a flexible schedule, free parking and an onsite gym)
Consult with Account Executives and Consulting partners to provide implementation strategies that meet client requirements; Participate in conference calls, webinars and onsite strategy meetings.
Provide 1st and 2nd Level support to assist internal associates and clients with technology product issues and provide in-depth technical and product knowledge.
Assist with usability and/or user acceptance testing with clients and internal partners to ensure software solution meets client expectations.
Monitor incident tracking queue for new issues; utilize ticket management software to appropriately document and escalate issues.
Act as a client advocate by providing client feedback and enhancement requests to Product Development as part of the Continual Service Improvement process.
Communicate progress and status of critical, high profile technology product issues to internal and external stakeholders until workaround or resolution.
Maintain ongoing communication with global Solution Consulting team to remain up-to-date on technology product releases, triage issues, and share troubleshooting toolsets.
BA/BS degree required (or equivalent combination of education and experience)
Ability to interface effectively with Senior level clients, vendors and internal partners.
2 years’ experience working with Microsoft SQL Server and SQL administration; Ability to create SQL queries.
Ability to build productive customer relationships.
Experience with global business operations
Ability to maintain stable performance under pressure or opposition.
Any experience with Human Resources Information Systems (HRIS) such as Talent Management systems and Learning Management systems (LMS)
Internal Number: 18073
About A.C. Coy Company, L.P.
The most pressing issue for businesses today is the quest for growth, and more than innovation, operations or even customer relationships, CEOs are looking for talent and leadership to secure and sustain it. People are truly an organization’s greatest asset.
With an active nationwide database of more than 500,000 seasoned professionals, A.C.Coy employs the latest tools to manage effective recruiting. The technology helps to quickly identify and contact the right candidates with the skills and experience clients need.
The tools that A.C.Coy uses provide a unique perspective regarding culture, performance, leadership, and team "fit". And our integration methodology ensures that new leaders are integrated quickly and successfully without breaking stride.