All Lines Technology is seeking a ServiceNow Engineer. In this role you will play a key role in delivering IT Service Management platform to design and enhance the technology services we deliver to our clients and business. You will design, implement and support ServiceNow forms, workflows and integrations with other systems. You will participate in all phases of the development life cycle. You will provide hands-on technical expertise to develop code & integrations that are architecturally sound solutions to enable the growth of our ITSM platform, and to deliver enhancements and applications to our customers.
Design and deliver technical solutions on the ServiceNow platform.
Design and implement short and long-term strategic plans and roadmaps that align with the present and future needs of business.
Hands-on extensive knowledge of leveraging REST/SOAP frameworks for integrations with varied upstream and downstream IT systems.
Experience in leveraging ServiceNow platform for automation by leveraging system tools (i.e. Orchestration).
Work with Business and Process Owners to understand business requirements and develop robust solutions based on platform strategy. Ability to recommend design solutions based on experience and best practices.
Perform administration, development, documentation and technical support of the ServiceNow platform and integrations including Service Portal, Midserver Administration, Active Directory integration, SCCM integration, etc.
Experience using ServiceNow Business Rules, Client Scripts, Glide Records and Access Control Lists
Closely monitor performance of environment; identify problems and implement solutions
Establish, administer and monitor security in the environment including the setting of appropriate end-user data access control levels.
Meet with decision makers and end users to define requirements and goals
Perform administration of ServiceNow Performance Analytics.
Provide first-level application support. Resolve problems and answer questions related to the environment.
Contact vendor support when necessary; facilitate customer problem resolution with optimum speed and efficiency.
Perform administration of Software Asset Management in ServiceNow.
Support the continuous improvement of ITIL processes implemented on ServiceNow, including Incident, Problem, Change, Release, Asset & Configuration, and Knowledge.
Perform configurations and customizations, update set migration, data migration, environment management, and user/group management.
Design and build custom applications using ServiceNow Studio.
Perform and manage system patches, upgrades, and all testing associated.
Ensure solutions are in compliance with agreed standards.
Support testing, deployment, training and communication.
High school diploma or equivalent
Bachelor’s degree preferred
ServiceNow certification is preferred
Five (5) years of experience is ITSM
Previous ServiceNow experience strongly preferred
Extensive IT infrastructure experience
Demonstrated personnel management skills
Good understanding of business requirements
Able to conduct research into issues and products as required
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
Highly motivated and directed
Take on-call as needed
Strong customer service orientation
Experience working in a team-oriented, collaborative environment
Proficient in Microsoft Office applications
Ability to communicate effectively with both internal and external customers
Internal Number: BGCC4529
About All Lines Technology, Inc.
All Lines Technology is a leading provider of enterprise technology solutions and services, with proven expertise enabling organizations to overcome obstacles and achieve excellent business results.
All Lines Technology is a woman owned solutions provider that delivers cost effective, industry standard IT solutions to our customers. We strive to be a Professional Business Partner and Trusted Advisor with each of our clients. In doing so, we help companies streamline and improve the way they buy, implement, and manage their technology infrastructures that support their mission critical business applications. These scalable solutions deliver benefits to companies from start up to Fortune 500.
All Lines Technology specializes in industry standard solutions for Enterprise Infrastructure, Microsoft Collaboration and Productivity Solutions, MSP/Cloud Solutions, IT Staffing, IT Consulting, and 24/7/365 Help Desk. As a value-added solutions provider, we partner with only best-of breed industry leaders that meet the business needs of our clients. We use our expertise to deliver streamlined solutions customized to the unique needs of your business, and strive to be your true trusted ad...visor. By leveraging cutting edge technology deployment and management solutions from industry leaders, we ensure you receive the technology solutions you require, delivered with the highest level of service.
Our corporate headquarters is located in Warrendale, PA which includes a state of the art datacenter showcasing some of the latest technology hardware and software solutions for our customers as well as a Tier 3 datacenter for our cloud based services. We utilize these for live demos, proof of concepts, and application testing. In addition, we also have a 20,000 square foot warehouse, staging & integration center that we use for client management/imaging and warehousing. We have a secondary location in Cranberry Township, PA where our 24/7/365 Help Desk and network operations center resides.