SUMMARY The Customer Service Representative will assist industrial clients with their needs for a technical custom product. The people we have hired who have excelled in this role enjoy talking to customers, building relationships, and explaining products and processes. They are also good at entering and checking details, and doing administrative work. They have curiosity about how products work; enjoy learning and ask a lot of questions. They like working in a tight knit family oriented company and have stayed in this role long-term. They are rewarded by helping people, seeing the product that they helped create leave the plant and growing the business. The facility is around seventy employees, located in New Castle, PA.
POSITION Duties and Responsibilities: • Talking to the prospective customers about what they are looking to purchase; explaining products and services. Taking specifications for orders. • Requesting information for quotes and providing customer with the quote. • Entering customer orders into the software system. • Follow up with customers on quotations. • Written correspondence with customer and uploading of documents to the software system. • Tracking and updating the customer on the status of their order. • Providing assistance to the team.
This is a full time opportunity with a schedule of Monday - Friday 8 am - 5 pm. Pay rate of around $16.00 - $17.00 an hour to start. Benefits are offered.
REQUIREMENTS • A degree in Marketing, Communications, Business or related subject is preferred. • 2 plus years of customer service and office experience. • Ability to learn the product and understand customer needs. • Strong customer service and phone skills. • Computer skills: Word and Excel required. • Work well in a team environment. • Comfortable being on the phone. • Ability to prioritize and organize work. • Strong attention to detail and ability to complete information thoroughly. • Pleasant and positive personality. • Ability to work in a fast paced environment. • Must be able to pass a pre-employment criminal background check and drug screen.