Under immediate supervision, this role assists in day-to-day operations of company's LAN hardware and software as well as a variety of routine clerical and administrative duties that support specific workflow or phase within a business process. The right resource will follow established policy and procedures and detailed instructions in performance of duties and will perform the following:
Informs departments of missing or incorrect data. Compiles regular and special reports using established formats and procedures.
Performs basic clerical duties on short assignments with close check over tasks that are highly structured according to established procedures.
Assists in monitoring and responding to PC/LAN problems.
Is responsible for working with multiple business units in a specific platform environment.
An incumbent is monitored on performance to established service levels for the department.
Work is closely checked, and errors may cause minor delay or expense.
May be required to be on call in a rotation.
Perform other duties as requested or assigned.
Ability to manage multiple activities and resources
Strong oral and written communication skills.
Possesses a broad understanding of customer needs and of how to meet those needs.
Has the ability to translate technical knowledge gained by education and/or experience into benefits for the customer (knowledge of software applications and hardware is desired.)
Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.
Proficient personal computer skills.
Proficient skills using spreadsheet and word processing applications and SAP.
Basic knowledge of company and department procedures.