Our Client, a leader in the manufacturing industry, has an immediate need for an ITSM (ITIL/COBIT 5) Process Analyst. This is a 14 month contract assignment with possibility of an extension. Ideal candidates must have 5+ years of ITSM experience working in an enterprise environment.
Assist Client with preparation for ITSM technology selection and implementation
Work with capability owners on requirements gathering and process analysis
Perform coaching and reviews
Assist with training
Establish ITSM framework and structure to align with industry ITIL/COBIT standards
ITIL, COBIT and ITSM-5+ years of experience required
Detail orientation with skills using Project, PowerPoint, Word, Excel, Collaboration Toolsets
Training and/or practical knowledge using ServiceNow, Remedy, Cherwell, PPM solutions
Background in IT Governance, IT Service Management Leadership, PMO Leadership, with IT Financial background
ITIL or ITSM is preferred.
Prior applicable experience:
Process orientation with Strong Communication and Change Management skills
Global experience – with cross-functional, regional teams
In-house IT experience vs. just consulting background
Internal Number: 18316
About A.C. Coy
The most pressing issue for businesses today is the quest for growth, and more than innovation, operations or even customer relationships, CEOs are looking for talent and leadership to secure and sustain it. People are truly an organization’s greatest asset.
With an active nationwide database of more than 500,000 seasoned professionals, A.C.Coy employs the latest tools to manage effective recruiting. The technology helps to quickly identify and contact the right candidates with the skills and experience clients need.
The tools that A.C.Coy uses provide a unique perspective regarding culture, performance, leadership, and team "fit". And our integration methodology ensures that new leaders are integrated quickly and successfully without breaking stride.