Our client, a leader in their industry, is actively seeking a Product Support Representative for a 12 month contract assignment in the Monroeville, PA area. This role will have the primary responsibility within the call center for providing internal and external customer support for our client’s compliance monitoring product line. Beyond the primary call center job functions, this position will also provide customer support during new product installations.
Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
Remote configuration of software according to customer specifications.
Post install support within the product support call center.
Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.
Inform Product Managers on customer issues related to software utilization and software design.
Must maintain technical expertise with our client’s products and their usage as well as general networking and PC skills.
A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.
Professional phone skills and Customer Service Skills highly desired.
Experience with use of software including Microsoft Office, Word, Excel and SAP required.
Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting. A demonstrated understanding of computer networks and database structure is also required to perform the role.
Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
Knowledge of Android and iOS mobile operating systems highly desired.
Knowledge of SQL Server preferred.
Internal Number: 18290
About A.C. Coy
The most pressing issue for businesses today is the quest for growth, and more than innovation, operations or even customer relationships, CEOs are looking for talent and leadership to secure and sustain it. People are truly an organization’s greatest asset.
With an active nationwide database of more than 500,000 seasoned professionals, A.C.Coy employs the latest tools to manage effective recruiting. The technology helps to quickly identify and contact the right candidates with the skills and experience clients need.
The tools that A.C.Coy uses provide a unique perspective regarding culture, performance, leadership, and team "fit". And our integration methodology ensures that new leaders are integrated quickly and successfully without breaking stride.