Direct and coordinate activities of the Information Technology (IT) services and Portfolio Management Office (PMO). Work with senior management to attain the strategic goals of the organization through the use of technological resources.
The IT/PMO Director’s primary goals are to develop and manage the portfolio of projects for each department and to attain all IT service level agreements for the user community within the organization. This role also helps to provide vision and leadership for developing and implementing information technology initiatives across all areas of the organization.
Duties and Responsibilities:
Lead the Executive Team to establish the Food Bank’s technical vision and lead all aspects of the Food Bank’s technological development.
Participate in the strategic planning process to direct the Food Bank’s strategic direction, development, and future growth in technology.
Keep abreast of new IT technology and trends, and project management techniques to advise management of technologies that potentially may improve business/processes.
Serve as an advisor to management on technologies that may improve their efficiency and effectiveness. Consult with management to determine computer system needs, coordinate analysis and requirements gathering, approve scope and priorities of projects, and discuss system capacity and equipment acquisitions.
Direct the creation, development, and implementation of business and technology process improvements.
Oversee and manage IT projects, methodologies, and control techniques for multiple projects simultaneously.
Ensure completion of deliverables and adherence to timelines; track milestones and timelines across projects and institute necessary work flow, personnel and financial resource allocations, making alterations when necessary to meet expectations of sponsors; analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon deliverables; analyze financial and operational reports.
Oversee the procurement, installation and maintenance of all information technology necessary to keep computer systems operable.
Negotiate, contract and act as liaison with hardware, software and service suppliers for updates and problem resolution.
Evaluate new equipment, software and processes continuously and recommend changes as appropriate.
Coordinate tracking and reporting of project progress to deliverables and checkpoints within the Project Portfolio process.
Ensure all project requirements and/or objectives are properly documented: Project Definition, Business Case, Project Plans, Presentations, etc.
Oversee the development and adherences to information technology policies and procedures to ensure data accuracy, cybersecurity, and legal and regulatory compliance.
Develop/manage the budget for IT projects, equipment and new technologies while considering current and future needs.
Oversee the review of reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems.
Provide work direction, coaching, and counseling to the IT/PMO staff.
Plan, review, and evaluate work performance.
Ability to recruit, on-board, and train new talent.
Bachelor degree in Computer Science or Information Management or equivalent experience is required.
Minimum of ten (10) years’ experience or equivalent in a technical support area is required, with at least five years of management experience.
Proven experience in IT planning, organization, and development.
Demonstrated ability to apply IT in solving business problems.
Excellent understanding of project management principles.
Minimum 3-5 progressive years in project management and relevant certification in project management and/or relevant degree
Extensive knowledge of business, technology, general and financial management, as well as strong leadership skills are a must.
Experience in IT strategic planning and execution.
Must work well with others and possess good customer service skills.
Strong understanding of human resource management principles, practices, and procedures.
Valid drivers’ license.
Must pass all background checks including Criminal, Act 33 and Act 34.
Proven leadership ability.
Ability to set and manage priorities judiciously.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Strong negotiating skills.
Ability to present ideas in business-friendly and user-friendly language.
Exceptionally self-motivated and directed.
Keen attention to detail.
Superior analytical, evaluative, and problem-solving abilities.
Exceptional service orientation.
Ability to motivate in a team-oriented, collaborative environment.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities, duties, and qualifications required of employees assigned to this job.